2013 Kia Sorento Complaint Log

AIR BAG LIGHT IS ON CODE B1361

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE CONTACT'S SPOUSE WAS DRIVING 7 MPH, THE ENGINE INADVERTENTLY REVVED. THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PARKED VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT'S SPOUSE SUSTAINED BRUISING TO HER CHEST, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 10/12/17*LJ UPDATED 10/12/2017*JS

WE WERE DRIVING OUR 2013 KIA SORENTO ON THE TURNER TURNPIKE IN OKLAHOMA GOING STRAIGHT AT APPROXIMATELY 75MPH ON JULY 22, 2017 AND THE CAR ENGINE WENT OUT. WE HAD IT TOWED TO KIA AND THEY SAID THE LONG BLOCK WENT OUT AND THE ENGINE SEIZED UP AND WE NEED TO REPLACE WITH A NEW ENGINE. THE CAR HAS APPROXIMATELY 90K MILES ON IT.

AT 130,288 MILES 08/31/16 VEHICLE WAS SPUTTERING AND LAGGING WHILE DRIVING BUT NO CHECK ENGINE LIGHT ON. KIA DEALERSHIP REPLACED CAMSHAFT ASSEMBLY AND CHARGED ME $2390. ON 06/26/17 AT 155,278 MILES SIMILAR PROBLEMS WITH VEHICLE SPITTING AND SPUTTERING BUT NO ENGINE LIGHT ON. DEALERSHIP COULD NOT DUPLICATE THE PROBLEMS ON A TEST DRIVE. ON 07/18/17 AT 155,872 MILES ENGINE LIGHT CAME ON. VEHICLE SPITTING AND SPUTTERING AGAIN. METAL FOUND IN OIL AND IN FILTER. DEALER SUGGESTED REPLACING ENGINE DUE TO BEARING WEAR CAUSING CVVT AND OCV STICKING. RECALL WAS DONE ON OTHER SORENTO'S, BUT MY SX V6 HAS HAD THE SAME ENGINE FAILURE AND THE DEALER TOLD ME THERE WAS NO RECALL ON MY SORENTO. MY KIA HAS SAT UNDRIVEABLE FOR ALMOST A YEAR. I HAD MY VEHICLE OIL CHANGED AT THE DEALERSHIP WITHOUT FAIL AND ONLY DROVE HIGHWAY MILES TO AND FROM WORK. I HAVE EACH OF THESE SERVICE DEPARTMENT INVOICES FROM DEAN MCCRARY KIA IN HATTIESBURG MS.

CAR HAS 45K MILES. TOTAL LOSS DUE TO ENGINE FIRE. OIL PAN FAILURE. CAUSE AND ORIGIN REPORT PENDING

TL* THE CONTACT OWNED A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SHE BEGAN TO NOTICE A DARKISH GRAY SMOKE EMIT FROM THE VEHICLE WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED OFF TO THE SHOULDER AS HER HUSBAND WENT TO INSPECT THE HOOD. UPON OPENING THE HOOD, FLAMES BEGAN TO EMIT FROM ENGINE AND THE CONTACT AND HER MOTHER IMMEDIATELY EXITED THE VEHICLE. THE AUTHORITIES WERE CALLED TO THE SCENE AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. NO INJURIES WERE SUSTAINED AS A RESULT OF THE FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD AND DESTROYED. THE CONTACT CALLED TROPHY KIA OF CARSON(22020 RECREATION RD, CARSON, CA 90745) WHERE THEY INFORMED HER THAT THEY WERE UNAWARE OF SUCH FAILURE AND OFFERED NO FURTHER ASSISTANCE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE); HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. KIA OF SLIDELL, LOUISIANA WAS MADE AWARE OF THE FAILURE AND REPLACED THE MOTOR IN THE ENGINE, BUT THE FAILURE RECURRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000.

ENGINE LOCKD UP MAKING A CLICKING SOUND WHEN STARTED. IT LOCKED UP STEERING AND GEAR SHIFT A COUPLE TIMES BEFORE IT STARTED THE NOISE. WAS TOLD BY DEALERSHIP NOT COVERED BY RECALL BECAUSE MANUFACTURED IN DIFFERENT PLANT THAN OTHER SORENTOS WITH EXACT SAME PROBLEM.

ON JULY 11TH 2017, MY HUSBAND WAS DRIVING HOME FROM WORK IN HIS 2013 KIA SORENTO ON INTERSTATE 35 GOING 65 MPH WHEN HE HEARD A LOUD NOISE COMING FROM UNDER THE HOOD. HE CONTINUED TO DRIVE TO GET TO THE REST STOP WHICH HE DID NOT MAKE IT THE ENGINE JUST DIED , NO WARNING LIGHTS OR ANYTHING, SO HE HAD TO PULLED OFF TO THE SIDE OF THE ROAD AND CALLED FOR A TOW TRUCK, THE KIA WAS TOWED TO THE NEAREST MECHANIC WHICH UPON EXAMINATION OF THE CAR DETERMINED THAT THE ENGINE SEIZED UP AND WOULD NEED TO BE REPLACED, THEY COULD REPLACE IT FOR $5000-6000 SINCE THEY ARE A GM DEALER WE DECIDED TO HAVE IT TOWED TO A KIA DEALER WHO CAME TO THE SAME CONCLUSION AND WOULD CHARGE US $5875 FOR A USED ENGINE WITH 120,000 MILES ON IT WHICH IS MORE THAN OUR CAR HAS ON IT OR $7100 FOR A NEW ENGINE. WE HAVE A 2.4 LITER MPI WHICH IS NOT PART OF THE RECALL BUT SHOULD BE, THERE IS NO REASON A 4 YEAR OLD CAR WITH ROUTINE OIL CHANGES SHOULD BLOW AND ENGINE!

DRIVING DOWN THE ROAD ON A SUMMER ROAD TRIP, THE AIRBAG LIGHT ON THE INSTRUMENT PANEL ILLUMINATED AND REMAINED LIT. THE VEHICLE HAD JUST REACHED 100,000 MILES AND IS ONLY THREE YEARS OLD. AT THE END OF THE TRIP, THE VEHICLE WAS TAKEN INTO THE DEALER. THEY RAN A DIAGNOSTIC AND PULLED A CODE RELATING TO THE PASSENGER AIRBAG SENSOR MAT. THEY INSPECTED ALL THE CONNECTIONS AND DETERMINED THAT A CONNECTION MUST HAVE COME LOOSE AND RESET THE AIRBAG LIGHT. LESS THAN A WEEK LATER, THE AIRBAG LIGHT ONCE AGAIN ILLUMINATED AND REMAINED LIT. IT WAS TAKEN INTO THE DEALER AGAIN AND THIS TIME A THOROUGH INSPECTION WAS PERFORMED AND THE DEFECT WAS SAID TO BE WITH THE AIRBAG SENSOR MAT AND THAT IT WAS NOT COVERED UNDER RECALL, AND THAT THE VEHICLE WAS PAST THE 60,000 MILE ELECTRICAL WARRANTY. THE ONLY OPTION FOR REPLACEMENT WAS TO PURCHASE A BRAND NEW SEAT, WITH SENSOR, AT THE COST OF THE OWNER, FOR $2200. THIS DEFECT IS COSTLY TO THE OWNER, ESPECIALLY ON A "LIKE-NEW" VEHICLE, AND IS A MAJOR SAFETY CONCERN SINCE THIS DEFECT PREVENTS THE DEPLOYMENT OF THE PASSENGER AIRBAG IN THE CASE OF AN ACCIDENT.

I BOUGHT MY USED 2013 SORENTO IN PEARL WHITE IN 2016 WITH NO PAINT CHIPPING. BY 2017, MY PAINT STARTED CHIPPING ABOVE THE TOP OF MY WINDSHIELD. OVER THE NEXT FEW YEARS UP UNTIL NOW THE PAINT HAS BEEN CONTINUOUSLY CHIPPING ALL AROUND MY WINDSHIELD AND SOME ON MY HOOD AS WELL. I KNOW THERE ARE NUMEROUS OTHER KIAS WITH THIS SAME ISSUE. I DON'T UNDERSTAND HOW IT IS NOT A RECALL. IT IS NOT NORMAL WEAR AND TEAR. THE PAINT IS SO BADLY CHIPPED IT'S WORSE THAN ALL OF MY PREVIOUS CARS THAT WERE MANY YEARS OLDER. SUCH A DISAPPOINTMENT WITH THE FIRST NEW CAR I EVER BOUGHT.

THE ENGINE CAUGHT ON FIRE WHILE TRAVELING DOWN THE INTERSTATE

AIRBAG LIGHT ON

I have the snow white pearl color paint that is peeling rapidly off ( or what the body shops call Delamination ) . My paint began peeling in a tiny spot I thought was a chip from a rock but rapidly began peeling all over .

OUR KIA SORENTO HAD 46963 MILES. WE ARE THE SECOND OWNERS AND HAVE PUT 34K MILES ON IT AND HAVE HAD THE OIL CHANGED AT APPROXIMATELY EVERY 5K MILES. THE KIA SORENTO STOPPED RUNNING WHILE IT WAS BEING DRIVEN AT 55 MPH ON A TWO-LANE ROAD. I WAS BEING FOLLOWED BY A DUALLY PICK UP TOWING A LARGE BOAT. THE CAR LOST POWER AND THE "CHECK ENGINE" LIGHT CAME ON. I HAD JUST ENOUGH TIME TO TURN ON MY EMERGENCY FLASHERS AND FIND A SAFE PLACE TO PULL OFF THE ROAD. WE HAD IT TOWED TO A REPAIR SHOP IN KINGSLAND, TX, THEY CUT THE SERPENTINE BELT, COULDN'T GET THE ENGINE TO TURN, TOLD US THAT THE OIL PUMP HAD FAILED AND THE ENGINE SEIZED. WE THEN HAD IT TOWED TO THE DEALER IN AUSTIN, WHERE THEY HAD A TECHNICIAN LOOK AT IT AND CONFIRMED THAT THE ENGINE WAS BLOWN. THEY SAID THAT THE ONLY WAY TO KNOW IF THERE WERE METAL SHAVINGS WOULD BE TO PULL THE OIL PAN ($195) AND THAT WOULD ONLY CONFIRM THAT SHAVINGS WERE IN THE OIL. TO ACTUALLY KNOW WHAT HAD CAUSED ENGINE FAILURE THEY WOULD HAVE TO PULL THE MAIN AND ROD BEARINGS ($400). THEY SAID THAT EVEN IF WE DID FIND THAT THE ENGINE FAILURE WAS DUE TO METAL SHAVINGS THAT IT WOULD NOT BE CONSIDERED AS PART OF RECALL SC147 BECAUSE IT WASN'T MANUFACTURED AT A "CERTAIN PLANT" IN A "CERTAIN MONTH". HE WAS UNABLE TO TELL ME WHAT PLANT AND MONTH. WE HAVE NOW FOUND, THROUGH DECODING OUR VIN, THAT THIS CAR WAS BUILT IN GEORGIA AND HAS THE THETA II ENGINE. THEY DID OFFER TO PUT IN AN ENGINE FROM A WRECKED KIA WITH 100K MILES ON IT AT A COST OF $6700-$6800. THE KBB VALUE IS $9800. WE WERE TOLD THAT THE BASIC WARRANTY HAD ENDED ON APRIL 24, 2017 AND THAT THE 5YR/60K WARRANTY WAS NOT TRANSFERABLE TO THE SECOND OWNER. WE THEN FOUND THIS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2013/KIA/SORENTO/SUV/FWD#MANUFACTURERCOMMUNICATIONS SHOWING THAT THEY HAD MODIFIED THE WARRANTY. NO ONE AT THE KIA CUSTOMER SERVICE CENTER OR AT THE DEALERSHIP TOLD US THIS.

THIS A CORRECTION TO POST ON JULY 9, 2017. OUR 2013 SORENTO HAS THE THETA II MPI (MULTI-POINT INJECTION) AND NOT THETA II GDI (GASOLINE DIRECT INJECTION). NOW I KNOW WHY I HAVEN'T SEEN A RECALL LETTER. I STILL HAVE A BLOWN ENGINE.

MY HUSBAND AND I WERE DRIVING NORTH ON I-49 IN LOUISIANA WHEN OUR 2013 KIA SORENTO (APPROXIMATELY 86,000 MILES) BEGAN MAKING A CLICKING/KNOCKING NOISE UPON ACCELERATION, THE CHECK ENGINE LIGHT BEGAN BLINKING, AND THE ENGINE IMMEDIATELY SHUT DOWN. WE PULLED OVER TO THE SHOULDER, TURNED THE VEHICLE OFF, AND ATTEMPTED TO RESTART THE VEHICLE; HOWEVER, THE ENGINE FAILED TO RESTART. WE TURNED OUR EMERGENCY LIGHTS ON FOR CAUTIONARY PURPOSES, BUT AFTER APPROXIMATELY 30 MINUTES, THE LIGHTS COMPLETELY STOPPED WORKING. THERE WAS EVIDENCE OF OIL LEAKAGE UNDERNEATH THE VEHICLE, AS WELL AS OIL SPLATTER UNDERNEATH THE HOOD OF THE VEHICLE NEAR THE ENGINE AND OVER THE ENTIRE EXTERIOR OF THE VEHICLE, FROM THE FRONT HOOD TO THE BACK WINDOW. WE HAD THE VEHICLE TOWED TO THE NEAREST KIA DEALERSHIP AND WERE TOLD BY THE SERVICE DEPARTMENT THAT THE BEARINGS IN THE ENGINE HAD FAILED, WHICH RESULTED IN "CATASTROPHIC ENGINE FAILURE," AND THAT ENGINE WILL NEED TO BE REPLACED. WE WERE ALSO INFORMED THAT THE ENGINE IN OUR VEHICLE IS A 2.4-L MPI ENGINE, WHICH IS NOT PART OF THE CURRENT RECALL; HOWEVER, INDIVIDUALS AT THE DEALERSHIP AND WITH KIA CUSTOMER SERVICE CONFIRMED THAT THE PROBLEMS WE EXPERIENCED ARE THE EXACT SAME PROBLEMS THAT HAVE BEEN REPORTED WITH THE 2.4-L GDI ENGINES THAT ARE PART OF THIS RECALL. WE HAVE BEEN EXTREMELY DILIGENT WITH OIL CHANGES, AND HAD APPROXIMATELY 2000 MILES UNTIL OUR NEXT OIL CHANGE, WHICH WE CAN SUPPORT WITH DOCUMENTATION. KIA HAS DENIED OUR REQUEST FOR ASSISTANCE BECAUSE OUR VEHICLE IS NO LONGER UNDER WARRANTY.

CAR THRUSTED FORWARD, BRAKE PEDAL TO THE FLOOR, CAUSING UNCONTROLLED MINOR DAMAGE TO THE VEHICLE!! WAS STOPPED AT MY MAILBOX WHEN THIS HAPPENED!! $3000 WORTH OF DAMAGE TO MY KIA SORENTO

WHEN BEGINNING A RIGHT-HAND TURN AFTER STOPPING FOR RED LIGHT, THE ENGINE QUIT AND IT TOOK TWO ATTEMPTS TO RESTART IT. THE CAR WAS FULLY WARMED-UP AND HAD 3/4 TANK OF GAS,THE WEATHER WAS ABOUT 82 DEGREES AND HUMID..

MILITARY STATIONED OVERSEAS WITH AN UPCOMING MOVE TO THE USA (MOVED AUGUST 2017).ENGINE LIGHT ILLUMINATED ON JUNE 25 2017. ENGINE KNOCK STARTED ON JUNE 26. TOWED TO DEALERSHIP IN ENGLAND ON JULY 11. CAR WAS RULED INOPERABLE WITH ENGINE FAILURE ON JULY 12. WE WERE FORCED TO LEAVE OUR CAR IN ENGLAND DUE TO PARTS AVAILABILITY AND LACK OF ASSISTANCE FROM KIA. WE STILL HAVE NOT HEARD ABOUT PARTS AVAILABILITY NOR ARE WE IN POSSESSION OF OUR CAR. NEARING 3 MONTHS WITHOUT OUR VEHICLE HAS PUT US IN FINANCIAL DISTRESS.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PETE KIA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER REFUSED TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000. PARTS DISTRIBUTION DISCONNECT.

THE VEHICLE HAS A RECALL THAT I WAS NOT NOTIFIED OF. I AM STATIONED OVERSEAS WITH THE US ARMY. HOW DO I VERFIY IF THE DEFINCIENCY WAS CORRECTED PRIOR TO BUYING THE VEHICLE.

VEHICLE STALLS SUDDENLY WHILE DRIVING 72 MPH IN TRAFFIC, THRUSTS ME OVER STEERING WHEEL. I WAS ABLE TO GET IT TO RIGHT LANE. PUZZLED FOUND OUT TIRES ARE FINE. UPON RETURNED TO HWY, VEHICLE WILL NOT ACCELERATE OVER 60 MPH. TOWED CAR. MECHANICS RUNS CODE AND FIND NO INCIDENTS. THEY DRIVE CAR AND FIND NOTHING. TEN DAYS, LATER CAR MIMICS SAME BEHAVIORS. VERY DANGEROUS AS I AM IN TRAFFIC AND CARS ARE BEHIND ME. TOWS CAR AGAIN. MECHANIC RUNS CODE AND FIND NOTHING. THEY DECIDES IT IS SOLENOID IN TRANSMISSION. THEY RELEASE IT ME. I AM DAYS LATE PICKING IT UP. THEY CONTINUE TO TEST DRIVE IT. CAR MIMICS SAME PUZZLING BEHAVIORS HOURS BEFORE I PICK IT UP. I HAD SEVERAL INCIDENTS OF VEHICLE STALL IN HWY BEFORE IT WAS TOWED TO DEALERSHIP. THERE WAS NO SMOKING, NO SPILLING LIQUIDS, NO CHECK ENGINE LIGHT, NO SMELLS, THE CAR WOULD MAKE A "THUMP" NOISE AND STOP. THIS IS FRIGHTENING AND DANGEROUS.

KIA SORENTO 2013 88K MILES, GOING DOWN HIGHWAY, LOSS OF POWER, LIGHT CLUNKING NOISE. COASTED TO STOP. TOWED TO A SHOP. THEY SAID TIMING CHAIN NOT LUBRICATED, BROKE AND DESTROYED CYLINDER HEAD. CAN'T GET REPLACEMENT MOTOR BECAUSE OF A FREEZE ON SELLING THESE MOTORS. *TR

PEARL WHITE PAINT IS PEELING, CHIPPING, AND DELAMINATING. DEFECTIVE PEARL WHITE PAINT . RUST APPEARING DUE TO DELAMINTION INSIDE DRIVE SIDE DOOR CAUSING DOOR TO DETORIATE AND SAFETY CONCERNS FOR DOOR DETERIORATING. ALSO MAJOR RUST DUE TO PAINT DELIMATIING AROUND FRONT WIND SHIELD. VERY CONCERNED FOR SAFETY OF WINDSHIELD DUE TO PAINT/RUST/PEEL/CHIP. THERE IS A MAJOR DEFECT IN MILLIONS OF KIA VEHICLES DUE TO PEARL WHITE PAINT.

I STARTED MY CAR AND TURNED MY HEADLIGHTS ON SINCE IT WAS NIGHT TIME. MY HEADLIGHTS WOULD NOT WORK. ALL THE ELECTRICAL COMPONENTS FLICKERED ON AND OFF. THE NEXT DAY, WE REPLACED THE PASSENGER SIDE LOW BEAM LIGHT, BELIEVING IT NEEDED TO BE REPLACED. ONCE THE REPLACEMENT BULB WAS PLACED, THE CONNECTOR AND WIRES BEGAN TO SMOKE. ALL THE ELECTRICAL COMPONENTS WOULD NOT WORK. WE REMOVED THE BULB FROM THE CONNECTOR AND ALL LIGHTS WORKED. I HAVE NOT BEEN ABLE TO REPLACE THE PASSENGER SIDE LOW BEAM HEADLIGHT DUE TO THE CONNECTOR MELTING. THIS IS A FIRE HAZARD. I HAVE SEEN MANY PEOPLE COMPLAIN ABOUT THIS PROBLEM, BUT CANNOT UNDERSTAND WHY THERE IS NOT A RECALL.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER SUDDENLY WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES, BUT THEY FAILED TO RESPOND. THE CONTACT ATTEMPTED TO STEER THE VEHICLE TO THE SHOULDER, BUT THE STEERING FAILED. THE VEHICLE CAME TO A STOP AND WAS ABLE TO BE RESTARTED AFTER THE SECOND ATTEMPT. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA WEST COUNTY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

I RECEIVED NOTICE OF NHTSA RECALL 17V-224, KIA ENGINE SAFETY RECALL CAMPAIGN SC147 IN THE END OF MAY 2017. THE VEHICLE WAS DIAGNOSED AS NEEDING THE RECALL WORK ON APPROXIMATELY JUNE 10, 2017. IT IS NOW AUGUST 11, 2017 AND THE RECALL HAS NOT BEEN COMPLETED AND THE VEHICLE HAS SAT AS UNDRIVEABLE FOR 2 MONTHS. THIS IS AN UNACCEPTABLE AMOUNT OF TIME TO COMPLETE THE SAFETY RECALL.

THE NHTSA.DOT.GOV SITE SAYS THERE ARE ZERO RECALLS FOR MY CAR. THIS IS NOT TRUE. MY CAR HAD AN ENGINE RECALL IN JUNE OF 2017 WHICH HAS NOT BEEN SATISFIED. THEY NOW SAY THERE IS NOTHING WRONG WITH MY ENGINE.

MY 2013 KIA SORENTO IS USING AN EXCESSIVE AMOUNT OF OIL IN BETWEEN OIL CHANGES. I HAVEN'T FOUND ANY OIL LEAKS. UPON STARTING THE KIA THERE IS A LOT OF WHITE SMOKE COMING FROM THE TAIL PIPE. ALSO HAS A ROUGH IDLE. CURRENTLY IN AN INDEPENDENT MECHANIC SHOP AND THEY AREN'T FINDING AN OIL LEAK EITHER. HAS BEEN DOING THIS FOR THE 3 YEARS I'VE OWNED IT. PURCHASED FROM A CAR DEALER. HAVE HAD REGULAR OIL CHANGES. *TR

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE REAR PASSENGER DOOR, THE DOOR HANDLE FRACTURED AND DETACHED FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER SIDE HEADLAMP AND ELECTRICAL COMPONENT MELTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLAMP WAS REPAIRED; HOWEVER, THE DEALER DECLINED TO REPAIR THE DOOR HANDLE FREE OF CHARGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

MULTIPLE SEATBELT LATCH FAILURES CAUSING THE BELTS TO NOT PROPERLY LATCH. BOTH FRONT SEATBELTS HAVE FAILED, AND I HAVE 5 BELTS IN BACK THAT I DON'T THINK I CAN TRUST TO WORK PROPERLY. MAJOR SAFETY ISSUE. EVEN WHEN MY VEHICLE WAS UNDER WARRANTY THEY WOULDN'T COVER THE COST TO FIX.

THE VEHICLE HAS 38000 MILES ON IT AND ALREADY NEEDS A NEW ENGINE. KIA WILL NOT REPLACE.

AIRBAG WARNING LIGHT HAS CAME ON WHILE DRIVING DOWN HIGHWAY. DEAL ADVISES THAT IT IS A SENSOR AND THAT IT IS OVER $400 TO REPAIR. HAVE READ NUMEROUS COMPLAINTS THAT THIS IS AN EXTREMELY COMMON PROBLEM WITH THE 2013 KIA SORENTO. VEHICLE IS JUST OUT OF FACTORY WARRANTY DUE TO MILEAGE (3,000 OVER). VEHICLE AS NEVER BEEN INVOLVED IN ANY TYPE OF COLLISION.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNSET KIA OF VENICE, 1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY PART WAS INSTALLED INCORRECTLY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO KIA OF VENICE (1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THERE WERE METAL SHAVINGS IN THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 13658651. THE FAILURE MILEAGE WAS 48,899.

ENGINE IS LOUD I WAS TOLD TO REPORT TO THE KIA DEALER IF THE ENGINE WAS GETTING MORE LOUD. THE VEHICLE WAS LOUD FROM THE TIME I PURCHASED IT AND WAS TOLD TO BRING IT IN IF IT SEEMED TO GET MORE LOUD. I WAS ALSO TOLD THAT IT HAS SOLID LIFTERS AND THAT IS WHY IT IS LOUD. NOW IT HAS 99730 MILES AND SOME ENGINES ARE SEIZING UP. I ASKED IF THE RECALL WOULD BE IN FORCE IF I WENT OVER 100000 AND WAS TOLD TO PARK IT UNTIL I RECEIVED A LETTER FROM KIA FOR INSTRUCTIONS. NOW I HAVE A CAR THAT I CAN'T DRIVE AND PAYING PAYMENT'S ON, I'M THE ORIGINAL OWNER. THE KIA REP SAID TO HURRY WHEN I RECEIVE THE LETTER SO THE DEALERSHIP COULD GET ME SCHEDULED BUT HE SAID HE DID NOT KNOW IF IT WOULD BE COVERED BECAUSE OF THE MILEAGE! HE ALSO SAID IF I TOOK IT IN NOW THAT I WOULD HAVE TO PAY FOR AN INSPECTION. BASICALLY NOW I'M THE PROUD OWNER OF A KIA BOAT ANCHOR!

THE KIA WAS PARKED ON A SLOPING DRIVEWAY, IN PARK AND WITH THE EMERGENCY BRAKE ON. BUT THE VEHICLE ROLLED DOWN ABOUT 10 FEET. BOTH TRANSMISSION AND EMERGENCY BRAKE WERE STILL ENGAGED.

KIA RECALL: WHILE DRIVING AT 60 MPH ON A TWO LANE HIGHWAY, THE ENGINE SEIZED UP ON MY 2013 KIA SORENTO WITH 78000 MILES ON IT. THE COMPANY THAT REBUILT THE ENGINE SAID IT WAS DUE TO A LOSS OF OIL PRESSURE. HOWEVER THE OIL WAS FULL AND CLEAN AND WAS 1000 MILES BELOW ITS NEXT SCHEDULED OIL CHANGE. THE ENGINE DID NOT MAKE ANY NOISES PRIOR TO THE FAILURE. KIA STATES THAT THE VIN # ON MY SORENTO IS NOT PART OF THE RECENT RECALL ON THEIR ENGINES THAT ARE FAILING IN THIS SAME MANNER. I HAD THE ENGINE REBUILT (AT A VERY HEFTY PRICE) AND AM LOOKING FOR REIMBURSEMENT.

MY 2013 KIA SORENTO WITH A THETA 2.4 LITER ENGINE EXPERIENCED COMPLETE ENGINE FAILURE AT 63,000 MILES; ON TUESDAY 3/21/17. WHEN MY ENGINE FAILED/HEARD LOUD ENGINE NOISES I WAS DRIVING ON HIGHWAY I-10 NORTH IN TUCSON AZ RUSH HOUR TRAFFIC, I HAD TO COAST OVER IMMEDIATELY TO THE SIDE OF THE HIGHWAY, VERY DANGEROUS LUCKY NO ACCIDENT. I UNCOVERED IMPORTANT INFORMATION ABOUT KIA THETA 2.4 LITER ENGINE PROBLEMS. SPOKE TO KIA CERTIFIED MASTER TECHNICIAN; MORGAN THAT TOOK APART MY ENGINE FOR WARRANTY EVALUATION. HE SAID THEY HAVE BEEN SEEING THIS ENGINE PROBLEM; IT'S FAILURE OF THE #3 CYLINDER CONNECTING ROD, FEELS IT'S AN ENGINEERING MISTAKE, THE PORT SIZES FOR THE OIL FLOW ARE NOT SIZED PROPERLY, CAUSING INSUFFICIENT OIL FLOW OVERTIME AND COMPLETE ENGINE FAILURE. MY ENGINE LOOKED BRAND NEW, THERE WAS NO SLUDGE BUILD UP, AND THE OIL PUMP LOOKED BRAND NEW AS WELL. I HAVE ATTACHED PICTURES FOR PROOF. THERE WERE VERY SMALL BRONZE COLORED METAL FLAKES IN THE OIL PAN; HE SAID IT WAS LIKE PANNING FOR GOLD IN THE OIL PAN. THE METAL FLAKE EROSION DIDN'T HAPPEN OVERNIGHT THIS WAS SLOWLY HAPPENING WITH EVERY MILE BEING DRIVEN; THE METAL FROM THE CONNECTING ROD BEARINGS ERODED OVERTIME IN SMALL METAL FLAKES AND COLLECTED IN THE OIL PAN. I HAD PEORIA KIA IN PEORIA, AZ DO MY LAST WARRANTY INSPECTION & MAINTENANCE SERVICE/OIL CHANGE ON MY 2013 KIA SORENTO IN DECEMBER 2016. I ESPECIALLY ASKED THE SERVICE ADVISOR TO CHECK OUT EVERYTHING INCLUDING THE ENGINE BEFORE THE 60,000 MILE SECOND OWNER POWERTRAIN WARRANTY WAS ABOUT TO EXPIRED. KIA KNEW ABOUT THE NUMEROUS PAST WARRANTY CLAIMS ON THIS 2.4 LITER ENGINE, A QUICK OIL ANALYSIS WOULD HAVE SHOWN METAL DEBRIS PARTICULATES IN THE OIL, INDICATING A SERIOUS ENGINE PROBLEM DEVELOPING. THE METAL SHAVINGS COLLECTING IN THE OIL PAN THAT SHOULD HAVE BEEN DETECTED BEFOREHAND.

HEADLIGHTS AND BRAKELIGHTS. KEEP SHORTING OUT. HAD INSPECTED BY MECHANIC. HE STATED THAT IT WAS ARCING AND CAUSING THE LIGHTS TO MALFUNCTION. CONSTANT REPLACING OF HEADLIGHTS AND BRAKE LIGHTS. WENT TO REPLACE HEADLIGHT AGAIN AND THE WIRE HARNESS THAT HOLDS THE BULB WAS COMPLETELY BURNED. PUT ELECTRICAL TAPE AROUND IT. BOTH HEADLIGHTS ARE NOT 100%. THE REMAINING HEADLIGHT IS HIT OR MISS OPERATIONALLY. DRIVING HOME ON THE HIGHWAY, WHEN I REALIZED THAT MY HEADLIGHTS WEREN'T WORKING. HAD TO USE HIBEAMS FOR THE REST OF THE TRIP.

I HAVE HAD THE SECOND PASSENGER SIDE REAR SEAT LATCH REPAIRED 3X ALREADY. IT IS GOING IN FOR 4TH TIME NEXT WEEK.

MY 2013 KIA SORENTO SHOULD BECOME A PART OF THE RECALL THAT IS CURRENTLY INVOLVING KIA MOTORS. WE CHANGED OUR OIL AND NOTICED IT TO BE WHAT MY HUSBAND CALLED A BIT LUMPY. TOOK OUR CAR INTO THE LOCAL GARAGE AND THEY TOLD US THERE WAS A LEAK ON THE TOP OF THE MOTOR. WE PLANNED ON FIXING THIS THE FOLLOWING PAYDAY, BUT INSTEAD LEFT THE DEALERSHIP TO A HIGH PITCHED SQUEAL AND THAT WAS IT THE CAR NEVER MOVED AGAIN. THE RODS WERE SHOT AND CAUSED MOTOR TO SEIZE. OUR LOCAL GARAGE, BENDING WRENCHES BELIEVES THERE IS EVIDENCE TO SUPPORT OUR CLAIM. WE HAVE PAID FOR A NEW ENGINE TO BE PLACED IN VEHICLE AND ARE HOPING TO BECOME A PART OF THIS RECALL AND BE REIMBURSED FOR THIS MANUFACTURER DEFECT. WE HAVE ALL PAPERWORK FROM GARAGE AND ALSO KEPT THE OIL THAT HAD BEEN CHANGED FROM THE KIA SHOWING THAT THERE IS PROBABLY LITTLE FLEKS OF THE METAL FROM THE RODS IN THIS OIL WHICH CAUSED IT TO BECOME LUMPY. NOT SURE WHERE ELSE TO TURN FOR HELP WITH THIS CLAIM.

MY CAR HAS WORKED FINE UP UNTIL THE VERY MOMENT THIS OCCURRED. I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN IT STARTED MAKING CLICKING NOISES. IT BECAME VERY HARD AND HEAVY TO DRIVE. NOT MORE THAN 15 MILES LATER I WAS ABLE TO EXIT AND THE MOMENT I TURNED RIGHT THE ENGINE BEGAN TO SHAKE, THE POWER STEERING NO LONGER WORKED, AND THE CAR SHUT OFF. THANK GOODNESS I WAS ABLE TO GLIDE INTO A PARKING LOT OR A MAJOR ACCIDENT AND INJURIES COULD HAVE OCCURRED. THERE ARE METAL SHAVINGS IN MY OIL AND THE BEARING COMPLETELY FELL OUT OF MY CAR. I WENT BACK TO PICK UP ALL THE PIECES (SEE PICTURE ATTACHED) NO ENGINE LIGHT HAS EVER COME ON. I HAVE NEVER MISSED AN OIL CHANGE. THIS CAR IS ONLY 6 YEARS OLD WITH 67,000 MILES ON IT. KIA IS CLAIMING MY CAR IS NOT ONE THAT IS IN THE ENGINE RECALL.

MY SORENTO OVERHEATED AND I STOPPED THE SORENTO RIGHT AWAY . I TOWED IT TO MY KIA DEALER AND THEY TOLD ME I NEEDED A NEW ENGINE BECAUSE THE HEAD GASKETS WERE BLOWN. I DON'T UNDERSTAND HOW MY 2013 SORENTO THAT I PURCHASED NEW ALREADY NEEDED A NEW ENGINE. I HAD TAKEN IT TO TWO KIA DEALERS AND THEY WERE RUDE ABOUT THE ENTIRE SITUATION AND BLAMED ME FOR THE DAMAGE OF THE VEHICLE. THIS HAPPENED MARCH OF 2017 AND I AM NOW READING THE RECALLS FOR THE SORENTO AND THERE ARE RECALLS FOR THE ENGINE SEIZING BUT I DON'T UNDERSTAND WHY MY SORENTO ISN'T ONE OF THE CARS BEING RECALLED IF MY CAR JUST SEIZED UP OUT OF NOWHERE AND A MONTH PRIO TO THE INCIDENT I HAD AN OIL CHANGE AND EVERYTHING WAS FINE .

PASSENGER SIDE HEADLIGHT WENT OUT, WHEN I WENT TO REPLACE IT THE PLASTIC PLUG WAS MELTED! BOUGHT A NEW PLUG AND WIRED IT IN.

TAKATA RECALL- THE MERCEDES DEALER WHERE I LIVE (LANCASTER, NY 14086) HAS BEEN WAITING 2 YEARS FOR PARTS. COLD CLIMATES ARE BEING SERVICED LAST IF NOT AT ALL. I ALSO HAVE A HOME IN CAPE CORAL FL. WHERE I PLAN TO EVENTUALLY MAKE A PERMANENT MOVE. THEY ARE SERVICING THE HOT. HUMID CLIMATES FIRST. UNTIL I MAKE MY MOVE PERMANENT MY MERCEDES WILL REMAIN IN NYS. I RUN THE RISK OF NOT HAVING REMEDIED THE RECALL WHEN I DO MAKE THE PERMANENT MOVE. I FEAR BY THEN I WILL NOT BE ABLE TO HAVE THE VEHICLE SERVICED IN FL. DUE TO A SHORTAGE OF PARTS. I HAVE ONLY OWNED THIS VEHICLE FOR A YEAR. WAS IT NOT THE DEALER'S RESPONSIBILITY TO TELL ME OF THE RECALL WHEN I WAS CONSIDERING THE PURCHASE? ( I DID NOT PURCHASE FROM A AUTHORIZED MERCEDES DEALER, JOE BASIL RESALE WAS THE SELLER.) I MAY HAVE RECONSIDERED MY PUCHASE IF I KNEW ABOUT THE RECALL AND IT'S SPECIFIC ISSUES IN RELATION TO MY PENDING RELOCATING. FORTUNATELY, NOTHING HAS OCCURED AT THIS POINT BUT I AM CONCERNED ABOUT WHAT CAN HAPPEN IN THE FUTURE.

MY CAR IS 2013 KIA SORENTO. I BOUGHT THIS CAR JAN, 2014. MY FAMILY EXPERIENCED ENGINE STALL 4 TIMES SO FAR. LAST ONE WAS YESTERDAY. MY WIFE DROVE AT DOWN HILL AND STOP TO MAKE RIGHT TURN. THAT MOMENT, ENGINE STOPPED. SHE SAID BREAK WORK PROPERLY. SO, ENGINE SEEMS STOP AFTER CAR FULLY STOPPED. BUT MY WIFE DIDN'T RECOGNIZED STOPPED ENGINE. WHEN SHE RELEASED BREAKS. CAR WENT DOWN TO MAIN ROAD. SHE PUSHED ACCEL BUT CAR DIDN'T GO AHEAD. IF THERE WERE ANY CAR COMING. SHE COULDN'T AVOID HORRIBLE ACCIDENT. THAN, SHE PUT ON PARKING AND START ENGINE AGAIN. I HAVE RECEIVED 1 TIME ENGINE MODULE RECALL SERVICE. AFTER THAT, ENGINE STALLED 2 TIMES. THIS IS OVER 30K CAR. BUT NEVER RELIABLE.

My headlights have not worked properly since I bought the vehicle in February of 2017. I took it to the dealership I got it from (Stephen Wade Chevy) and explained the problem. They replaced the bulb and maybe the wires but I can't remember (I still have the paperwork from it if needed). The headlight worked for a short time and then would sporadically quit working here and there. Now, the wires look burnt which could cause a fire and the headlight will not work at all. I took it to Kia dealership and they said since I had it "fixed" through the dealership I got it from, it voided my warranty and I would have to pay to have the entire headlight assembly replaced. I looked online and it appears that there are over 300,000 complaints on this issue (including my sister in laws car which has the same issue). I don't believe I should be responsible for the fix as its been an issue this whole time. On top of this, the other headlight is now also working sporadically and I've been driving in the dark and had NO HEADLIGHTS when the other just stops working. This is a huge safety issue. Kia has told me that they will not do a goodwill fix. I've taken this to the escalation dept. but if they still refuse, my next move will be a lawyer. Kia needs to fix this issue. I wanted you to be aware. I've been pulled over several times because if this issue. Paying for tickets and bulbs (that don't fix the problem) is getting old. I hope you can document this and help in some way. I've attached a photo of the wires now. The other photo is of the original bulb and wires that were replaced (and I paid for. The bill is attached as well) also, a letter I got in 2019 regarding the lights flickering. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE CAR WAS BEING DRIVEN AND CAUGHT FIRE ON RURAL ROADS ABOUT 50MPH.THE DOG AND MY SIGNIFICANT OTHER WERE ABLE TO GET OUT OF THE VEHICLE AND MY S.O.'S QUICK THINKING...SNOW IN THE ENGINE HELPED EXTINGUISH THE FLAMES. A GAME WARDEN ARRIVED AND THE CAR WAS TOWED TO A KIA DEALERSHIP WHO REPLACED THE ENTIRE ENGINE FREE OF COST.

WHILE TRAVELING AT 75 MPH ON THE FREEWAY. THE COMPRESSION WENT TO ZERO AND THE VEHICLE STALLED IN A DANGEROUS LOCATION NEXT TO A GUARDRAIL. THE ENGINE OIL FLOWED OUT OF THE ENGINE AND THERE WAS DARK SMOKE BILLOWING OUT OF THE EXHAUST. THE KIA WAS TOWED HOME AT MY EXPENSE. THE VEHICLE HAD SERVICE THROUGH ITS' ENTIRE WARRANTY PERIOD WITH KIA DEALERSHIP. THEY MADE MAJOR REPAIRS AS WELL AS OIL CHANGES FOR COMPLIANCE WITH WARRANTY. THE VEHICLE IS OUT OF WARRANTY BY 20K. KIA WILL NOT COVER THE ENGINE REPLACEMENT WHICH IS NEEDED. THIS IS THE SAME PATTERN OF MECHANICAL FAILURE REGARDING ENGINE OIL PROBLEMS LEADING TO CATASTROPHIC ENGINE FAILURE AND COSTLY REPAIRS.