2011 Kia Sportage

Update to NHTSA (ODI #11679186) Subject: Update to ODI Complaint #11679186 – Kia America Written Response Body: Dear NHTSA Office of Defects Investigation, I am writing to provide an update to my ODI Complaint #11679186 regarding my 2011 Kia Sportage SX (VIN: [XXX] ), which caught fire while I was driving on [XXX]. On August 27, 2025, Kia America issued me a written response (attached). In this letter, Kia explicitly acknowledged: “Preliminary evaluation results show… the fire originated within the engine compartment area.” “The cause was unknown engine oil leaks allowing motor oil to contact hot exhaust surfaces of the engine that led to ignition.” Despite admitting the fire’s cause, Kia refused restitution, stating that the vehicle was “9 years and 163,000 miles outside of warranty.” I request that this letter be added to ODI Complaint #11679186 and considered in your analysis of Kia vehicle fire trends. I believe this documentation is significant in establishing that Kia recognizes the fire hazard but denies responsibility due to warranty expiration, which does not address the broader safety risk. Thank you for your review and for your ongoing work to protect vehicle safety. Respectfully, Daniel McAdams INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX], my 2011 Kia Sportage SX (VIN: [XXX] ) caught fire while I was driving. The vehicle rapidly filled with smoke, causing throat and eye irritation from smoke inhalation. My insurance company declared the vehicle a total loss. Kia America (Case #[XXX]) acknowledged the incident and confirmed that a fire inspection would be conducted. The inspection was completed, but Kia has refused to release the findings or determine the cause. On [insert date], Kia denied my claim without explanation, despite the vehicle being a complete loss due to fire. This is a critical safety issue that could have caused severe injury or death. I am requesting NHTSA investigate the cause of the fire and Kia’s handling of post-incident safety reporting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Kia Sportage. The contact stated that upon taking the vehicle for the State Inspection, the vehicle failed the Emissions test. The State Inspector diagnosed a failure with the Evaporative Emissions Control System (EVAP). The contact was informed that the system was leaking. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 243,000.

I'm [XXX] from Brooks Alberta Canada. I purchased this car from a private seller here in Brooks last [XXX] named “Hein Teresa Lorraine” lives in [XXX], Brooks AB T1R 0R7" and she did not include all the details in her car that it has a recall issue with the engine which is the Knock Sensor Problem. After a couple of days of using it I experience engine malfunction, the oil pressure light is keeps on flickering and as I drove from Brooks going to Calgary the engine suddenly stalled and activates the “Lymp Mode”. I cannot able to move forward and almost hit by a huge truck because of that incident. I coordinated with Straightline Kia Medicine Hat that incident, they check the vehicle and test it, after several testings they proved that the vehicle has a engine recall backjob. The check engine code shows P01326 which is responsible for engine stalling while accelerating. Kia Manager "Kent" talk to me and promise me that he will do all the reports to replace the engine. He submitted the report to the engineering department of Kia for the engine replacement but they declined it due to lack of documentation proof for regular maintenance of the vehicle from the previous owner. I told them that i recently purchased the car and I cannot able to provide the previous oil change done with the vehicle. Unfortunately after 2 weeks of waiting for nothing, Kent refuse to do a follow up report on the said incident and telling me that I need to take my car and need to pay a certain amount for their job done to my vehicle. Even the car rental that they provided I am also shouldering the expense because Kent is insisting that my car is not covered by the warranty anymore. As I do my research it has a lifetime warranty for the Knock Sensor failure for the same Car model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Kia Sportage. The contact became aware that the VIN was included in NHTSA Campaign Numbers: 19V101000 (Engine) and 23V652000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The local dealer, a second dealer, Team Kia of El Cajon (619-444-7200), and a third dealer, Kearny Mesa Kia (858 223-3131) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

KIA issue a recall for my vehicle. Visited the dealership as instructed and the replacement part was not available. After a month and a half, they still don't know when they will receive the part. Driving a car with a safety recall (fire possible) is not ideal.

The contact owned a 2011 Kia Sportage. The contact stated while driving at approximately 55 MPH she rolled over a large puddle of water on the roadway. The contact stated that she hydroplaned and she lost control of the vehicle. The contact stated that she drove off of the roadway and down an embankment and rolled over several times before coming to a stop at the bottom of the embankment. The contact was transported by ambulance to a hospital. The contact stated she was diagnosed with a concussion, bruises to both arms, a sprained left ankle, and cuts to her hands and feet. The contact stated that she was conscious when she was removed from the vehicle and noted that only the side air bags had deployed. The driver's front air bag had not deployed. The contact stated that the police were on the scene but was not sure if a report had been written. The contact stated that the vehicle had been towed to an impound lot and declared a total loss by her insurance provider. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.

I was driving down the highway at 55 mph with the cruise control on and when I came to a stoplight where I had to make a right, the brakes would not depress they were frozen or a hard break pedal. Apparently in 2023 Kia recalled 98,944 Kia Sportage SUVs due to a brake booster issue. My Kia is a 2011. It was very scary and I am having my vehicle towed to a Kia Dealership

My 2011 kia sportage had a recall #23V65200. On [XXX] my radio started smoking and my headlights would not shut off even with car off and keys out. You had to unplug cable from battery for lights to go off and not run battery down. I called kia in bloomington indiana they said to not drive and call customer service to have towed. i called on [XXX] and talked to a lady, she was very rude and dismissive. Said they would not tow due to my kia being a 2011 it was to old and they would only tow if above 2015. She then said I had to pay and only if the lights and smoke was because of recall they would pay. But I did not know or have extra money for this and nowhere in our papers about recall does it say it had to be a certain year to tow, only to stop driving and call. So my disabled husband drove it to the dealership in bloomington on [XXX] and dropped off even though they were at risk. I did not hear anything from kia and called to make sure they received auto. They had said they found my car and did not know it was there on June 19th. My husband told a person there he dropped it off and I guess they didn't get messages. After having my car and me telling them what had happened they then said they fixed recall but would have to run a diagnostic for them to see if the other problems were because of it. Bloomington then said they could not say it was not because of the recall this happened they did not know. So they sent my car to headquarters to engineers is what bloomington told me. Did not hear from them again until July 19th stating again they were not sure. And we had to pay for diagnostic check of 195.00. On Aug 6th they messaged us and said they found issues but it was not because of recall. And we would have to pay roughly 2500.00 to fix, yet they stated my washer fluid was fine when in fact it is not hooked up, line broke. How is that? I said I was going to talk with someone and get back with them. My car is still there. Not once did they offer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

MY VEHICLE HAD A AN ILLUMINATED OIL LAMP ON THE CLUSTER AND AN OIL LEAK. ON [XXX] I TOOK MY 2011 KIA OF DOWNTOWN LOS ANGELES TO INSPECT MY VEHICLE UNDER SAFETY CAMPAIGN 174 (SC174 SL THETA 2 - 2.4 L MPI ENGINE OIL PAN)- WHEN KIA OF DOWNTOWN RETURNED MY VEHICLE TO ME THE INVOICE STATED "OIL PAN WAS FOUND NOT LEAKING , OIL PRESSURE SWITCH WAS REPLACED" OVER THE NEXT FEW DAYS I NOTICED I STILL HAD AN OIL LEAK SO I MADE ANOTHER APPOINTMENT AT KIA OF DOWNTOWN LA TO ASK THEM TO LOOK AT THE OIL PAN AGAIN UNDER SC174 I BROUGHT IT BACK TO DOWNTOWN LA KIA ON [XXX] - THIS TIME I GOT A TEXT MESSAGE FROM THEM STATING "VERIFIED CUSTOMERS CONCERN UPON INSPECTION FOUND OIL PAN TO BE LEAKING FROM SEAL" AND AN ESTIMATE OF $845.84 TO REPAIR IT --- I CALLED AND SPOKE TO MY SERVICE ADVISOR AND SHE SAID MY 'WARRANTY WAS VOIDED BECAUSE OF OUTSIDE INFLUENCES" WHICH THEY SAID ARE SMALL SCRATCHES ON BOTTOM THE OIL PAN - I TOLD THEM I DONT THINK THEY CAN "VOID" A SAFTEY RECALL -- I NEXT CALLED KIA CORPORATE OFFICE AND OPENED A CASE -#[XXXXXXX] - SUPERVISOR NAMED 'RICHARD"OF CUSTOMER CARE TOLD ME ON RECORDED CALL THAT KIA CORPORTATE MADE AGREES WITH THE DECISION NOT TO REPLACE MY OIL PAN DUE TO THE SCRATCHES AT THE BOTTOM OF MY PAN THAT ARE NO WHERE NEAR THE MAIN SEAL. DID KIA VIOLATE ANY FEDERAL LAW BY ACKNOWLEDGING THE LEAK AT THE MAIN SEAL AND DENYING TO REPLACE THE OIL PAN AND RETURNING THE VEHICLE TO ME WITH A KNOWN SAFETY DEFECT - RECALL - SC174 DOES NOT MENTION ANY EXEMPTIONS FOR THE RECALL SUCH AS AGE, DAMAGE , NEGLIGENCE ETC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The instrument cluster lights and gages stop working, service engine light stays on. The stereo and heating lights work until you turn on the headlights, then all lights go out. There has been thousands of posts looking for a solution to this problem and yet no definite fix for it.

The contact owns a 2011 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I had the check engine light come on my Kia around September 2023. It stayed on and did not flash or anything. I had a hard time accelerating in car. I took it to get fixed on December 19,2023. They said it was the electronic wastegate actuator and I got it replaced. A month after that I was on the high way and all of my car lights came on the dashboard and a cloud of black smoke came out the exhaust pipe. I pulled over and got my car towed to dealership. They told me this time it was the engine. My car was held for 1 month to fix the engine. I have spent so much money in this car and I think this recall has alot to do with my issues with it.

The contact owns a 2011 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Kia still doesn't have a remedy for the recall. It is 2024. I am still at risk

Kia dealership sold me a used vehicle with an active and very recent URGENT safety recall with no remedy at this time! Knowing I’d be driving to and from daughters school & work every day with my child in it. I started to smell burning so I looked up issues the car may have to find out this information.

See attached document for complaint

The contact called on behalf of his girlfriend who owned a 2011 Kia Sportage. The contact stated that his girlfriend parked the vehicle at her driveway residence, and she discovered that the vehicle had caught on fire underneath the front. The fire department was called and the police arrived on the scene later. The fire was extinguished with water. It was unknown if a police report was filed. The vehicle was towed to an impound lot and later was declared a total loss by the insurance company. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. and the contact related the failure to this recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.