2015 Land Rover Range Rover Sport

TO: USAA Claims Department; Jaguar Land Rover North America Customer Care CC: Jaguar Land Rover Parsippany; Jaguar Land Rover Glen Cove; Jaguar Land Rover Freeport I am writing to formally report a serious safety hazard involving my 2015 Range Rover Sport and to request immediate intervention. Vehicle Information: Year/Make/Model: 2015 Range Rover Sport VIN: [XXX] Current Mileage: Approximately 127,000+ I purchased this vehicle in 2015 from Jaguar Land Rover Parsippany, New Jersey, and have consistently maintained it through authorized Jaguar Land Rover service providers. Since as early as 2017, I have reported recurring engine, throttle, and coolant-related issues. As documented in my prior complaint to Land Rover corporate dated April 2017, I raised concerns regarding service integrity and handling of my vehicle (Exhibit A). In September 2017, I reported that the vehicle would not accelerate properly, required restarting to function, and exhibited drive mode and throttle issues (Exhibit B). By 2021, Jaguar Land Rover Glen Cove service records confirmed coolant leakage from engine cross-over pipes, repeated low coolant warnings, and engine-related concerns requiring repair (Exhibit C). Additional diagnostics identified check engine light activation, restricted performance mode, and recommended repairs that were not resolved (Exhibit D). Despite these documented findings, the vehicle was repeatedly returned to me without full resolution of the underlying mechanical defects. On January 22, 2025, Jaguar Land Rover Freeport documented that repairs could not be performed due to “pre-existing engine codes” and identified the need for a potential engine replacement exceeding $42,000 (Exhibit E). At no point was I clearly advised that the vehicle was unsafe to operate or that continued use could pose a serious safety risk. I was not instructed to discontinue driving the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Upon inspection of the vehicle, the contact discovered a crack in the front suspension upper knuckle joint as described in the recall. The dealer was notified of the failure and informed the contact that the parts were still unavailable. The vehicle was taken to an independent mechanic, a part was ordered from the manufacturer, and the vehicle was repaired. The manufacturer was made aware of the issue and stated that no refunds would be provided until parts for the recall repair were available. The failure mileage was 63,029.

The contact owns a 2015 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that upon inspecting the vehicle, there was a crack on the suspension upper joint. The dealer was notified and was shown pictures of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 74,000.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving approximately 10 MPH and making a right turn, there was an abnormal sound like a crack or pop coming from the front end of the vehicle. The contact stated that a week prior to the failure, there was a popping sound coming from the front end while driving and rolling over a depression in the road. The contact stated that there was no warning light illuminated; however, the vehicle sagged down on the driver's side front wheel. The contact stopped the vehicle and called a tow truck. The vehicle was towed to a dealer who diagnosed several issues unrelated to the recall and advised the contact that the main battery needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V514000 (Steering). The VIN was included in the recall. The manufacturer was informed of the failure and advised the contact that the failure was due to normal wear and tear. The failure mileage was approximately 91,000.

There's a recall on the knuckle. An independent shop verified the damaged and the vehicle is not safe to drive. The dealership said the parts haven't came yet. Confirmed cracked front suspension knuckle under recall D019. Manufacturer cannot provide parts for over 4 months. Vehicle may be unsafe to drive.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving or starting the vehicle, there was a loud clunking sound coming from the engine compartment with the check engine warning light illuminated. The contact also stated that while the vehicle was parked, an attempt was made to start the vehicle; however, the vehicle became inoperable and failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine had failed and needed to be repaired or replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired by the dealer. The contact also stated that while attempting to make a turn, there was a rattling sound coming from the front and rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the parts for the recall repair were not yet available. The dealer was not contacted regarding the recall, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving and attempting to make a turn, there was a loud cracking sound coming from the vehicle. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the parts to do the recall repair were not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the front suspension upper knuckle joint had failed and needed to be replaced. The dealer informed the contact that the part needed to be ordered; however, the contact was later informed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,208.

The contact owns a 2015 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle shuddered abnormally. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

recall

While inspecting my vehicle, I discovered a crack on the driver’s side steering knuckle. I’ve learned that NHTSA Recall 24V-840 was issued for this exact issue on full-size Range Rovers. However, the same problem has occurred on my Range Rover Sport (L494), in the identical location. The affected part numbers are LR146347 (front left) and LR146346 (front right), which match those referenced in the existing recall. This is a serious safety concern—I am currently unable to drive the vehicle due to the risk. I’ve attached two photos for reference. One clearly shows a linear crack near the bolt. In the other, you can see the factory-applied green alignment marker is now offset, further indicating a structural failure. I am requesting that a case be opened to investigate including Range Rover Sport (L494) models in this recall. NHTSA Recall: 24V-840 Transport Canada Recall: 2022668 - Land Rover

I’ve had to put three water pomp’s in in 3 years. I need a new one. This will be my fourth

The contact called on behalf of his daughter whom owns a 2015 land Rover Ranger Rover. The contact stated that his daughter brought her vehicle to a local dealer for service where the contact was advised that her vehicle was not drivable due to the knuckle being cracked. The vehicle was not repaired. The manufacturer was notified of the failure. The contact had not experienced a failure. The contact stated that the symptoms experienced relate to those of NHTSA campaign number 24V840000 (STEERING) However her vehicle was not included in a recall.

Both front knuckles found to have cracks in the aluminum casting where the upper control arm mounts to the knuckles. Failure of this portion of the knuckle will result in complete loss of control of the car. This problem is well documented in other L494 and L405 Range Rovers with recalls currently active in other countries where these car were sold. The components have not been inspected by 3rd party as of yet due to safety concerns with transporting the vehicle to locations. No warning lamps or noises were present as there is no way for the vehicle to detect this failure which only occurs catastrophically without warning. Photos attached are of both knuckles with cracks.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

Both the right and left suspension knuckles were cracked. This represented a potentially very dangerous situation if either knuckle had broken at high speed.

The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while making right turns on several occasions, the vehicle lost power steering functionality. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle had cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 155,000.

My car has manufacturer defect / crack on steering knuckle. There has been recall in UK and Canada. Why not in states? Driving with crack / defect in steering knuckle is extremely dangerous. It has been proven that this has caused by over tightening the nut bolt. There are so many land rovers have this reported issues. Here is link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Recall Complaint – Complaint No. 24V840000 / Land Rover Recall N759 Vehicle Information: 2015 Land Rover Range Rover Sport Issue Description: I discovered a crack in the passenger-side steering knuckle of my vehicle, caused by a manufacturing defect where the bolt was over-torqued. This defect risks catastrophic steering failure, potentially leading to a severe accident. While this issue is part of a recall in Canada and similar recalls for other Land Rover models (Discovery Sport, Evoque) exist in the U.S., my vehicle has not been included in the U.S. recall. Service Attempt: Land Rover of Huntington refused to honor the recall, citing my VIN’s exclusion, and quoted over $9,000 for repairs. I escalated the issue to Rey Rodriguez, an executive specialist with Land Rover North America, but was told: "You have reached the highest level within Land Rover North America... your VIN is not part of the recall, and no further reconsideration will occur." Safety Concern: This defect can go unnoticed, putting drivers at risk of steering failure and fatal accidents. Land Rover's refusal to address this known safety issue endangers consumers. Request: I urge the NHTSA to investigate this matter and include the 2015 Range Rover Sport in the recall to ensure driver safety. Attachments: Supporting documents are provided.