2015 Lincoln MKC Body & Structure Problems

I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the procedure or replacement parts Ford will recommend to address the rear view camera recall on a later date. They also believe Ford will now replace the entire camera vs replace components. I have no problem with the approach to replace the camera if that’s the case. And I also realize this is not the dealership’s fault; however, there is a huge disconnect and communication gap from Ford quality that must be addressed. It’s been challenging to order parts for this recall and wait months, only to discover Ford no longer knows how to address a fix my vehicle needs. I appreciate if NHTSA could investigate ongoing issues and delay for this recall. I’m happy to provide more details if necessary. Thank you!

THE RECALLS ITS WAS BEFORE OF MY ACCIDENT NOW MY CAR ITS WORKS GOOD BUT CANT PASS BRAKE LIGTS INSPECTION DMV REQUIREMENT.

The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated that the rear driver's side door failed to open as needed. The dealer was made aware of the failure but informed the contact that she would need to pay for the diagnostic test and repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

ON SEVERAL OCCASIONS I HAVE COME VERY CLOSE TO GETTING INTO SERIOUS ACCIDENTS WITH MY 2015 LINCOLN MKC. THE VEHICLE HAS A MAJOR BLIND SPOT FROM FROM THE FRAME COWEL THAT LEADS DOWN FROM THE ROOF COVERING THE OUTER EDGE OF THE WINDSHIELD. INSIDE THE VEHICLE IT IS EXTREMELY DIFFICULT TO SEE ONCOMING TRAFFIC IF YOU'RE LOOKING LEFT. IF A MOTOR CYCLE, MOTOR SCOOTER OR BICYCLIST IS APPROACHING FROM YOUR RIGHT SIDE, YOU MAY NOT SEE HIM OR HER. I WAS STOPPED AT A STOP SIGN, INTENDING TO MAKE A LEFT HAND TURN. FOR SOME REASON I TOOK AN EXTRA SECOND TO STOP. I DID NOT SEE THE MOTOR SCOOTER AND HE WOULD HAVE T-BONED MY CAR IF I HAD JUST PULLED OUT ASSUMING THERE WAS NO TRAFFIC COMING.

TL* THE CONTACT OWNS A 2015 LINCOLN MKC. WHILE DRIVING APPROXIMATELY 60 MPH, THE DOOR CHIME SOUNDED AND THE FRONT PASSENGER DOOR OPENED. THE CONTACT PULLED THE VEHICLE ONTO THE ROAD SHOULDER AND, AFTER REPEATED ATTEMPTS TO CLOSE THE DOOR, THE CONTACT HAD TO USE A BUNGEE CORD TO SECURE THE DOOR. THE VEHICLE WAS DRIVEN HOME. THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT ONLY THE REAR DOORS WERE INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

I AM CONCERNED ABOUT THE BUTTON STYLE GEARS. TWICE NOW, MY THUMB ACCIDENTALLY DEPRESSED THE N BUTTON AND THE ENGINE START/STOP BUTTON. THE VEHICLE STARTED TO COAST BOTH TIMES AND I HAD TO THINK FAST TO GET THE VEHICLE BACK INTO DRIVE. FORTUNATELY, I WAS NOT TRAVELING AT HIGHWAY SPEEDS AND NO ONE WAS CLOSE ENOUGH TO HIT ME. THE REASON FOR THIS, IS THAT WHEN USING THE SCREEN ON THE DASHBOARD, IT'S NORMAL TO USE YOUR THUMB TO BALANCE YOUR HAND, WHILE YOUR INDEX FINGER DEPRESSES OPTIONS ON THE SCREEN. THE THUMB NATURALLY GOES TO WHERE THE GEAR SHIFT BUTTONS ARE. I VISITED THE DEALERSHIP TWICE ON THIS ISSUE. I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO AND IT WAS THE WAY THE CAR WAS DESIGNED. IT IS SOMETHING I HAD HAVE TO GET USED TO, THEY SAID. THEY ALSO SAID A FEW PEOPLE COMPLAINED TO THEM ABOUT THIS. THEY SAID THAT CARS ARE DESIGNED TO TURN OFF WHILE IN DRIVE FOR SAFETY REASONS. IF THIS IS TRUE, THEN WHY WOULD LINCOLN PUT THE "ENGINE START/STOP " BUTTON SO CLOSE TO WHERE IT CAN BE ACCIDENTALLY DEPRESSED. I QUESTIONED THE SAFETY OF THE VEHICLE WHEN THE ENGINE START/STOP? BUTTON WAS DEPRESSED AND MY WORST FEARS WERE CONFIRMED. KEY SAFETY FEATURES, SUCH AS AIR BAGS, AMONGST OTHER FEATURES ARE TURNED OFF, WHEN THE VEHICLES ENGINE IS OFF. SO IF THIS HAPPENS WHILE I AM DRIVING ON A HIGHWAY, NOT ONLY WOULD I LIKELY GET HIT FROM BEHIND, BUT I WOULD BE COMPLETELY VULNERABLE WITHOUT AIR BAGS. THE SERVICE DEPARTMENT ADVISED ME TO CALL LINCOLN CUSTOMER SERVICE WHICH I DID ON 8/11/14. I REPORTED THE INCIDENT AND ALSO TOLD THEM I WOULD FOLLOW UP WITH A LETTER. NO ONE TO DATE HAS CONTACTED ME FROM LINCOLN.