Mazda · CX-5 · 2020
2020 Mazda CX-5
0
Recalls
102
Complaints
5/5
Safety Rating
The 2020 Mazda CX-5 has no recalls and 102 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: unknown or other (14 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Mazda CX-5 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is unknown or other with 14 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Mazda CX-5 currently shows no active NHTSA recalls listed on this page and 102 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are unknown or other (14), electrical system (11), engine (9).
- Vehicle
- 2020 Mazda CX-5
- Recalls
- 0
- Complaints
- 102
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
17.4% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: StandardLane Departure Warning: Standard
Owner Complaints
102 totalUNKNOWN OR OTHER
Apr 1, 2026
I am reporting an ongoing defect with the infotainment system in my 2020 Mazda CX-5, involving ghost-touch inputs, system freezing, and random reboots. These issues began around the second year of ownership and have progressively worsened. The system constantly registers inputs ...
Preview excerpt
AIR BAGS,SEAT BELTS
Apr 1, 2026
Air bag light is flashing in the dashboard. It says passenger air bag off. Driver seatbelt doesn't always click when trying to fastent seatbelt. I have to try multiple times until it clicks.
STEERING
Mar 14, 2026
The steering column in this car has a known defect in the steering column nut resulting in knocking/rattling/clunking. Mazda is aware of this issue and has redesigned the steering column and issued multiple TSBs for specific models, years, and even VINs. Mazda is not classifyin...
Preview excerpt
POWER TRAIN
Feb 15, 2026
Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-turbo models.
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Feb 15, 2026
The Smart Brake Support system malfunctioned while driving. The vehicle began shaking and lost power, requiring excessive throttle to move. The car hesitates and may not accelerate normally, creating a dangerous situation in traffic. Warning lights appeared on the dashboard and t...
Preview excerpt
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
CRASHJan 27, 2026
While driving on the highway in traffic, I was applying the brakes (slowly and smoothly) and moving with the flow of traffic when the SBS system activated the brakes harshly and slammed me to a stop without reason. In addition to throwing me forward against my seatbelt, it also r...
Preview excerpt
POWER TRAIN
Dec 19, 2025
The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the vehicle to enter LIMP Mode. The contact stated that during the failure, the smart brake feature, Adaptive Cruise Control, and other u...
Preview excerpt
STRUCTURE
Oct 31, 2025
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night
UNKNOWN OR OTHER
Oct 31, 2025
THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY
POWER TRAIN
Oct 17, 2025
Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.
Showing 10 recent complaints from 102 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Mazda models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Mazda CX-5 Years
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Frequently Asked Questions
How many recalls does the 2020 Mazda CX-5 have?
The 2020 Mazda CX-5 has 0 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Mazda CX-5?
NHTSA has received 102 owner-reported complaints for the 2020 Mazda CX-5.
What is the NHTSA safety rating for the 2020 Mazda CX-5?
The 2020 Mazda CX-5 received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Mazda CX-5?
The most commonly reported complaint categories for the 2020 Mazda CX-5 are unknown or other (14 reports), electrical system (11 reports), engine (9 reports).
Does the 2020 Mazda CX-5 have any recalls?
NHTSA does not currently list any recalls on record for the 2020 Mazda CX-5. To verify the status of your specific vehicle, check nhtsa.gov/recalls with your VIN.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.