Mazda · CX-9 · 2020
2020 Mazda CX-9
1
Recall
16
Complaints
5/5
Safety Rating
The 2020 Mazda CX-9 has 1 recall and 16 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: engine (3 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Mazda CX-9 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is engine with 3 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Mazda CX-9 currently shows 1 NHTSA recall listed on this page and 16 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are engine (3), electrical system,unknown or other (2), electrical system,service brakes,forward collision avoidance (1).
- Vehicle
- 2020 Mazda CX-9
- Recalls
- 1
- Complaints
- 16
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
15.1% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: StandardLane Departure Warning: Standard
Recall Notices
NHTSANHTSA ID: 21V750000September 27, 2021
SEATS:MID/REAR ASSEMBLY
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Remedy Status
Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
Owner Complaints
16 totalBACK OVER PREVENTION
Mar 9, 2026
Warning signal front camera sensor system malfunction Forward Smart City Brake Support malfunction When this initial happen the steering wheel becomes hard to maneuver than releases The front and back cameras are clear from any debris or obstructions What should I do next?
TIRES
Feb 17, 2026
All 4 of my BH255/50R20 XL 109v NOKIAN WR G4 vehicle tires are exhibiting abnormal tread degradation and excessive sidewall cracking. The tire defect includes a circumferential crack along the top of all 4 tires, where the top of the tire's sidewall and tread base meet. Upon tire...
Preview excerpt
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Jun 7, 2025
The vehicle will hesitate/stall while driving down the road. The vehicle has done this multiple times and has actually shut off on 2 different occasions while at a stop. on 2 occasions now the vehicle has not wanted to start. I have taken vehicle to Mazda dealership and they can ...
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SERVICE BRAKES
May 1, 2025
I've had it repaired for over 30+ times. I'm tired of the car not being fixed. The last visit I was told maybe its the way I drive.
POWER TRAIN,ENGINE
Apr 12, 2025
The vehicle was overheating and a message came up that power will be reduced. Then it would go away and come up every 3 minutes while driving. I brought it to the service center, we filled it up with coolant and the issue kept coming back this time with a lot of white smoke com...
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ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Mar 1, 2025
The information screen is getting 'spider cracks" spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on t...
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ENGINE
Jan 23, 2025
Excessive oil consumption. In less than 3000 miles, I have to add a quart of oil
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
May 29, 2024
Vehicle randomly displays "smart brake system malfunction," "forward smart city brake malfunction" and " front radar system malfunction." This has been going on for at least a year. I will be driving on a highway, trying to accelerate and these messages will pop up. I'm not able ...
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ENGINE
Jul 1, 2023
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold. There may be cracks at the stud bolt hole or at the outside of the exhaust manifold - from Mazda's TSB. Excessive coolant leak leading to engine-overheating and going into 'limp mode' couldn't ...
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ELECTRICAL SYSTEM,UNKNOWN OR OTHER
May 14, 2023
We were on the freeway and all of a sudden it stopped accelerating and the engine light, sensor light, and sensor warning came on. We could not accelerate, that became disabled and we had to pull over. My husband said our fluid levels were normal and he checked them all in the sh...
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Showing 10 recent complaints from 16 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Mazda models. That sequence helps separate one-off year spikes from broader make-wide patterns.
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Frequently Asked Questions
How many recalls does the 2020 Mazda CX-9 have?
The 2020 Mazda CX-9 has 1 recall recorded by NHTSA.
How many complaints have been filed for the 2020 Mazda CX-9?
NHTSA has received 16 owner-reported complaints for the 2020 Mazda CX-9.
What is the NHTSA safety rating for the 2020 Mazda CX-9?
The 2020 Mazda CX-9 received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Mazda CX-9?
The most commonly reported complaint categories for the 2020 Mazda CX-9 are engine (3 reports), electrical system,unknown or other (2 reports), electrical system,service brakes,forward collision avoidance (1 reports).
Does the 2020 Mazda CX-9 have any recalls?
Yes. NHTSA has 1 recall on record for the 2020 Mazda CX-9. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.