2000 Mercury Sable Visibility & Wipers Problems

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT THE DEFROST FEATURE FOR THE FRONT WINDSHIELD DID NOT WORK. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE DEFROSTER WAS ACTIVATED FOR THE PAST THREE YEARS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE WINDSHIELD WIPER MOTOR IS CAUSING A LEAK ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE IS A NHTSA CAMPAIGN ID NUMBER 01V258000 (VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR), BUT THE CONTACT WAS INFORMED THAT HER VEHICLE WAS OUT OF WARRANTY. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 78,000.

FOUND WINDSHIELD CRACKED. NO EVIDENCE OF TRAUMA. DEFECT IN MATERIAL.*AK

AFTER SEVERAL ATTEMPTS TO GET POWER WINDOWS REPAIRED I HAVE FINALLY BEEN SOMEWHAT SATISFIED, ALTHOUGH I STILL EXPERIENCE SOME STICKING AND ANNOYING WIND NOISE. I DID ASK RUSTON FORD, LINCOLN, MERCURY IN RUSTON, LA WHEN I HAD THE WINDOWS REPAIRED ABOUT THE FRONT BUMPER PAINT PEELING/FLAKING AND WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY AND THERE WERE NO RECALLS ON THE PROBLEM. I RECENTLY SEARCHED SEVERAL AUTO REPAIR AND SUPPLY STORES FOR SOME TYPE OF TOUCH UP PAINT AND WERE TOLD BY SEVERAL REPUTABLE SALES PEOPLE THAT THEY HAD SEEN SEVERAL CUSTOMERS LIKE MYSELF WITH THE SAME PROBLEM(PEELING/FLAKING PAINT) ON THE SAME TYPE OF VEHICLE AND WAS ALSO TOLD THAT I COULD ORDER THE PAINT THROUGH THE LOCAL FORD LINCOLN MERCURY DEALERSHIP, BUT THE PROBLEM WOULD MOST LIKELY REOCCUR. AFTER MY DEALINGS WITH THE RUSTON FORD, LINCOLN, MERCURY DEALERSHIP IN RUSTON, LA I HAVE NO DESIRE TO DO ANY TYPE OF BUSINESS WITH THEM EVER AGAIN!, NOR WILL I CONSIDER PURCHASING ANY FORD OR MERCURY VEHICLE IN THE FUTURE. I HAVE OWNED 6 VEHICLES IN THE PAST 12 YEARS: CHEVROLET CORSICA MITSUBISHI ECLIPSE CHEVROLET BLAZER TOYOTA FORERUNNER TOYOTA CAMRY -------OF THESE SIX VEHICLES I CAN HONESTLY SAY THAT MY MERCURY SABLE HAS BY FAR EXCEEDED ANY PROBLEMS AND POOR SERVICE EXPERIENCE I HAVE EVER RECEIVED!!!! ON AUGUST 15TH I HAD MY OIL CHANGED AND WAS TOLD BY THE TECHNICIAN THAT THERE WAS A HISSING NOISE COMING FROM MY AIR CONDITIONER WHICH COULD BE SIGNS OF YET ANOTHER PROBLEM IN THE FUTURE. ALL I AM ASKING FOR IS A LITTLE OLD FASHIONED HONESTY AND TRUST IN SOMEONE THAT WILL TELL ME WHETHER THESE PROBLEMS ARE COVERED UNDER A DEFECT OR RECALL CLAIM. I LOOK FORWARD TO HEARING FROM SOMEONE SOON. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEALERSHIP REFUSES TO SERVICE VEHICLE FOR RECALL 01V258000. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

WHILE DRIVING DOWN THE FREEWAY THE BACK WINDOW SHATTERED. THERE IS NO APPARENT REASON FOR IT. THE GLASS ALSO BROKE INTO SLIVERS. I WAS UNDER THE IMPRESSION THAT AUTO'S HAD TO HAD SAFETY GLASS TO PREVENT INJURIES? THE DEALER STATES IT IS TEMPERED GLASS BUT THIS WINDOW SHATTERED FOR NO REASON AND THEN THE GLASS SPLINTERED AND FELL INTO THE CAR. COVERING THE BACK OF THE CAR AND THANK GOODNESS THAT MY 5 YEAR OLD DAUGHTER WAS IN THE FRONT SEAT OR SHE WOULD HAVE BEEN SERIOUSLY INJURED. AS IT IS WE STILL HAD TO USE TAPE TO REMOVE THE SMALL SLIVERS OF GLASS FROM HER CHEEK. *AK

SUN ROOF FAILS TO CLOSE PROPERLY. WOULD MOVE VERY SLOWLY AND IN A JERKY MOTION. SOMETIMES TOPPING IN MIDDLE OF TRACK WHILE CLOSING. PROBLEM HAS NOT BEEN RESOLVED. WILL BE TAKING VEHICLE TO DEALERSHIP TO CHECK IT. *AK