2015 Mitsubishi Outlander Visibility & Wipers Problems

TL* THE CONTACT OWNS A 2015 MITSUBISHI OUTLANDER SPORT. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE WINDSHIELD WIPERS. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC THAT DETERMINED THAT THERE WAS A FAILURE WITH THE WINDSHIELD WIPERS, WIRES, AND THE FUSE BOX. AN UNKNOWN DEALER WAS CONTACTED TO DETERMINE WHEN AN APPOINTMENT MAY BE SCHEDULED TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I WAS DRIVING ON THE FREEWAY, AT NIGHT, IN THE RAIN, AND MY WINDSHIELD WIPERS STOPPED WORKING. I TRIED EVERY SETTING TO NO AVAIL. I TRIED USING THE CLEANING FLUID (WHICH USUALLY TRIGGERS THE WIPERS) AND THE FLUID PUMPED, BUT THE WIPERS DIDN'T WIPE. THE REAR WIPER IS STILL WORKING. I PULLED TO THE SIDE OF THE ROAD, AND CHECKED THE FUSES, AND THEY ARE FINE. I TRIED TO MANUALLY MOVE THE WIPERS, AND THEY MOVED FREELY.

The contact owns a 2015 Mitsubishi Outlander Sport. The contact stated while driving at various speeds and engaging the wipers, the wipers were operating slowly. The contact stated she received recall notification of NHTSA Campaign Number: 18V103000 (Visibility) and the vehicle was taken to the dealer for the recall repair. However, the dealer only replaced the rod of the wiper link instead of replacing both the rod of the wiper link and the wiper motor crank arm, free of charge, per the recall remedy notes. The contact stated that the wipers would stop working while driving. The vehicle was taken to the dealer where it was diagnosed that the entire windshield wiper arm needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.