2018 Tesla Model X Steering Problems

The contact owns a 2018 Tesla Model X. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the message “Steering Assist Reduced” message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

Last month we were driving our Tesla Model X on the highway and suddenly the steering started malfunctioning. It was all she could do to get the car home, wrestling with manual-only operation that was clearly messed up, with no steering assist. We saw the warning pop up on console saying this needed to be fixed immediately. Turns out this is a well-documented problem, and indeed the company knows this very well, as they initiated a recall. It’s a design flaw – the assembly is inadequately sealed allowing water to get in corrode various parts. We took it to Tesla Watertown (MA) and they said our vehicle is not under recall and demanded $5000 to replace the assembly and if we didn't, that we should get the undrivable car off their lot because they're very busy. I made the case that this is an ongoing problem and should clearly be corrected at no cost to the beleaguered consumer (we’ve poured thousands into this car for various quirky malfunctions, which has been disappointing because the alleged advantage of the computer on wheels was that it had fewer parts that need maintenance or fewer things as with combustion engines to go wrong). Specifically, though, the steering fail keeps happening, recounted in horrifying detail on Facebook groups and listservs, as drivers are motoring along and suddenly can’t control the steering of a three-ton vehicle. This sure seems like a consumer issue needing attention. I asked for some kind of appeal and they just shrugged; Tesla is 100% unreachable in terms of customer service, as you may know. They have walled off any hope with talking or messaging with a human being. There's simply no one to reach out to.

The steering wheel is hard to turn while driving. Also, heard a clanking/ squeaking sound while driving.

2018 Tesla X with only 48k miles has lost power (electric) steering and controllability. This is a huge safety issue which I see in many, many other Tesla X reports on the NHTSA web sire. Tesla has acknowledge it a know issue however says they can’t get us an appointment to did the problem for until January 6th, 10 weeks from us contacting them. Totally unacceptable and they don’t care. There’s no warning lights, no other issues, just steering locks in 1/4 turn increments which I’m fairly sure is the steering “u joint” others have spoke about. No one local will touch it and Tesla will not come out with novel mechanic to assist. They say tow it in (2 hour) to our service center, $500, and we’ll look at it January 6th, today is November 26th. I admire Elon and everything he stands for, I’m positive if I could speak to him this service would not be acceptable to him either. Over 2 months without a car…. Really….. This is a clear and obvious safety issue and should be a recall for all 2018 Tesla Model X vehicles. I’ve owned many cars and never had a steering column-u joint issue at 48k miles. In closing it should be known Tesla as well says the estimate for repair is $600…… plus the tow. For a 48k mile car, NHTSA, please help the hundreds of owners who are having this huge SAFETY ISSUE! Thank you !

I had a problem with steering wheel on my Tesla Model X 2018 After twice updating the software, my steering wheel became stiff when I turn it more than half a turn back and forth. I also changed the setting to light mode, but it didn't work. My vehicle is out of the manufacturer's warranty. I'm concerned about safety, as I won't be able to control the vehicle if it happens while driving.

Driving vehicle on a local highway at about 35 mph when suddenly the steering wheel locked up while making a slight turn. The steering wheel was locked to the 2:00 position and unable to turn or change direction AT ALL, requiring emergency braking to avoid collision with oncoming traffic. Once stopped, the vehicle was restarted with temporary (5 secs) of return of function to the steering but would fail again. Unfortunately, restarting the vehicle did not help thereafter. Steering was attempted to move to a safe location off the road, which required significant about of force to turn (I am a rock climber of [XXX] and considered myself quite strong). The vehicle had to be towed. An error message was displayed by the computer as "EPAS_W001" “steering assist reduced”. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering “U Joint” apparently degrades/locks up due to rust and debris. This is a well known issue and the Tesla community believes this is a design flaw in the steering system. Tesla apparently has a TSB [XXX] ) and updated parts to correct this issue, but they want to charge customers for the correction at $400+ at most service locations. At a certain point of debris accumulation and/or rust, the joint seizes up in multiple spots while turning the steering wheel. This makes the vehicle unpredictable to control and also will disengage the driver assistance features (Full Self Driving, Autopilot), as the car thinks the user is pulling on the steering wheel, when in fact it is the debris accumulated in the U joint that is causing resistance. If this happens while the driver is not paying very close attention, the system will disengage and could potentially do so without the driver realizing what is going on, which could easily lead to the driver going off the road/into another car/etc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When turning the power steeting goes in and out and most of the time the steering wheel does not return and is stuck where it is continuing turning. Intermitent powersteering loss.

Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.

After I started an update as requested on Tesla app, the car was giving error messages. I was able to drive but the errors were - 1. reduced steering assist 2. Autopilot and cruise control not available