2014 Ford Fusion Brakes Problems

Complaint Description: I am filing a complaint regarding a severe brake assist failure in my 2014 Ford Fusion. The vehicle has experienced a repeated loss of brake assist, resulting in a hard brake pedal and increased stopping distance. Despite multiple visits to the dealership, only the vacuum pump was replaced, and the root cause was intally never fully diagnosed. Full diagnosis is still under dealersip review at Phil Long Ford of Denver. I am concerned that this is part of a larger, incomplete brake system failure. As several brake recalls have recently been fixed inclding replacing leaking brake lines and brake lights. While there are currently known recalls on certain Ford Fusion brake systems (such as brake hoses, brake lights etc), these recalls do not appear to cover critical components such as the vacuum pump, brake booster, hard brake lines, and camshaft. These omissions leave a gap in addressing a potentially life-threatening safety risk. The dealer’s incomplete diagnostic leaves me and others exposed to a dangerous failure. I urge NHTSA to open an investigation into these brake system components to ensure that a comprehensive recall is considered. The repeated failure, despite previous repair attempts, makes it imperative that all related brake components be thoroughly examined, as this is a life safety risk. Thank you for your prompt attention to this urgent matter.

My brakes periodically engage autonomously, including when I have cruise control on, or at home, which respectively turns off cruise control, and leaves my brakes lights on, killing my battery. It is my understanding that my year make and model have a recall for the brake sensor switch, but does not show for my VIN. My car was located in Texas satisfying the hot/ humid condition of the existing recall.

My brake fluid line ruptured and the dealer refused repair and told me that even if they did repair it I would take 2 days and wouldn’t provide a loaner/rental so I had took to a different shop that I had to pay out of pocket for and was done in an hour.and also this is a recall for my year make and model and isn’t on my vin

Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a rubber brake part falling off. I?called my dealer if it was covered by recall, they said no, even though there IS a recall for humid areas. I don't live in a humid area. So my case shows that it DOES NOT have to be humidity related. It's just a cheap quality part. I'm hoping this changes to include ALL areas. Thank you.

While the car was moving in reverse, the brake pedal went to the floor, and the driving had to steer off the road and hit a tree to stop the vehicle. The driver side door and front door was damaged in the collision. After the collision, the driver noticed the parking brake indicator light was on.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed brake pedal bumper switch. The contact was informed that the brake pedal bumper switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH and turning to the right, the contact heard an audible chime. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake fluid reservoir was not properly filled. The mechanic topped off the brake fluid reservoir. The vehicle was repaired. The contact stated that the loss of brake fluid had become a recurring failure. The vehicle had been taken to a local dealer in July 2023 to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the failure started after the recall repair was performed. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2014 Ford Fusion. The contact stated while driving 35-37 MPH, he saw an animal on the road and depressed the brake pedal, but the vehicle responded with delay. There was no warning light illuminated. The contact swerved to avoid crashing into the animal, and the vehicle crashed into a telephone pole, then rolled over two times. The air bags deployed. The contact was able to exit the vehicle. The contact was examined by emergency units and was advised he had not sustained major injuries. The contact sustained whiplash, a laceration and bruise on the right knee, and a swollen neck. The contact was transported to the residence. A police report was filed. The vehicle was towed to a tow yard, where it was totaled. The contact later received a recall notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 163,000.

See attached document from complainant

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH and slowing for a traffic signal, the contact depressed the brake pedal and the brake pedal started to vibrate. The contact stated that the vehicle failed to stop in a reasonable amount of time. The contact stated that the traction control warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer had been informed of the failure. The failure mileage was 70,597. Parts distribution disconnect.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact inspected the vehicle and noticed there was no brake fluid in the reservoir. Additionally, the contact stated that while driving the vehicle was overheating. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 148,141.

The contact owns a 2014 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact stated that he noticed fluid on the ground of his driveway. The contact then stated that upon inspecting under the hood of the vehicle, he noticed a drip located on the brake line. Additionally, the contact stated that on another occasion while driving at an undisclosed speed, the brake warning light illuminated. The contact stated that after coming to a stop, he depressed the brake pedal however, the brake pedal extended down to the floorboard. The contact had to apply pressure to the brake pedal to stop the vehicle. The contact notified the dealer of the failure, and the contact was provided an estimate for the diagnostic test. The contact was informed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving at approximately 15 MPH and slowing down for a traffic signal, the brake pedal was depressed; however, the vehicle failed to slow down as needed and almost causing the contact to run the stop sign. The contact stated that failure was intermittent at first but became a more frequent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 212,000. Parts distribution disconnect.

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, there was smoke coming from the rear of the vehicle. The check engine warning light illuminated, and the contact was unable to stop the vehicle while depressing the brake pedal. The contact desperately depressed the brake pedal, but the vehicle would not stop. The contact down shifted the vehicle and pulled the activated the parking brake. The vehicle came to a stop. The contact shut off the vehicle and restarted the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who replaced the brake pump however, the failure recurred several times. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, she had to depress the brake pedal to the floorboard to slow the vehicle to a stop. The ABS warning light and the brake fluid warning light was illuminated. Despite the failure, the contact stated that his wife carefully drove the vehicle back to the residence. The contact then notified the dealer of the failure, and the contact was then made aware that the VIN was included in the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact then stated that he was informed by the technician that parts to do the recall repair were not yet available and to temporarily place brake fluid in the reservoir until an appointment became available; however, the brake fluid continued to leak from the reservoir. The contact notified another dealer, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 56,993. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the brake pedal went to the floorboard while depressed. The low brake fluid warning light and the parking brake warning light were illuminated. The vehicle was towed to an independent mechanic, who determined that the brake hose was detached at the factory crimp. The vehicle was repaired. the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 165,000. The contact would like to be reimbursed for repairs costing almost $700.

My brake pedal began losing pressure while driving. the low brake fluid light and a beeping tone started and stopped intermittently when applying the brakes. I made it safely home that evening. The next morning there was no brake pressure on the pedal and a puddle of fluid in the garage. I have had issues getting Ford and my local dealership (Joe Machens Ford) to tow my vehicle for repairs and supply me with a loaner vehicle in the meantime. I was told I would have to pay to fix the issue myself or wait for parts to be made available in Q3 2023 by the Ford representative over the phone.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to slow as needed. The contact desperately depressed the brake pedal, and the vehicle came to a stop. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000. The VIN was not available.