Infiniti · QX80 · 2020
1
Recall
6
Complaints
4/5
NCAP overall
The 2020 Infiniti QX80 has 1 recall and 6 owner-reported complaints on file with NHTSA. One stored NHTSA configuration has an overall rating of 4 out of 5 stars, not a rating for all versions. Most frequent stored component label: fuel system, gasoline (1 reports).
Stored NHTSA configuration: 2020 Infiniti QX80 SUV RWD NCAP Vehicle ID: 14518
Ratings describe one stored NHTSA configuration, not every trim, body style or drivetrain for this model year. How this configuration is selected
Source: NHTSA Public Records
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.
The 2020 Infiniti QX80 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most frequent complete stored component label is fuel system, gasoline with 1 reported complaint.
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
Stored NHTSA configuration: 2020 Infiniti QX80 SUV RWD NCAP Vehicle ID: 14518
Ratings describe one stored NHTSA configuration, not every trim, body style or drivetrain for this model year. How this configuration is selected
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
No rollover risk estimate available in this dataset
Safety Features
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.
Remedy Status
Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R21A3.
Sunroof shattered while driving. If I did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. An insurance rep will be inspecting vehicle within the next 3-5 days. No prior warnings before glass shattered.
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriat...
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While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those...
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Vehicle aggressively and without cause engaged the Automatic Emergency Braking System causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle. This has happened in the past but it has been a manageable slight ...
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The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ...
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THE CRUISE CONTROL IS VERY ABRUPTED WHEN ENGAGING THE RESUME FEATURE. THE CRUISE WILL CAUSE THE TRANSMISSION TO DOWNSHIFT AND ENGINE TO REV ABOVE 5000 RPMS FOR JUST A COUPLE OF MPH SPEED INCREASE. I BELIEVE THIS A DESIGN FLAW THAT COULD CAUSE A DRIVER TO LOSE CONTROL OF THE CAR.
Showing 6 recent complaints from 6 total
View Full Complaint LogThe strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Infiniti models. That sequence helps separate one-off year spikes from broader make-wide patterns.
The 2020 Infiniti QX80 has 1 recall recorded by NHTSA.
NHTSA has received 6 owner-reported complaints for the 2020 Infiniti QX80.
Our stored NHTSA record for the 2020 Infiniti QX80 has an overall rating of 4 out of 5 stars. Stored NHTSA configuration: 2020 Infiniti QX80 SUV RWD. NCAP Vehicle ID: 14518. Ratings describe one stored NHTSA configuration, not every trim, body style or drivetrain for this model year.
The most frequent complete stored component labels for the 2020 Infiniti QX80 are fuel system, gasoline (1 reports), vehicle speed control (1 reports), unknown or other,visibility/wiper,back over prevention (1 reports). These are exact-label counts, not broader component-group totals or confirmed defects.
Yes. NHTSA has 1 recall on record for the 2020 Infiniti QX80. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.