NHTSA Campaign Number

23V420000

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Reported to NHTSA: September 6, 2023

Defect Description

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Safety Consequence

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Remedy

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

What This Recall Page Shows

This page summarizes a single NHTSA recall campaign, including the defect description, safety consequence, and manufacturer's remedy. The affected vehicles listed below are the make/model/year combinations tracked in our database — this is not a VIN-specific result. To check whether your individual vehicle is covered by this recall, enter your 17-digit VIN at nhtsa.gov/recalls. Click any vehicle below to view its full safety profile.

Affected Vehicles (12)

Year	Make	Model
2018	Ford	Expedition
2019	Ford	Expedition
2020	Ford	Expedition
2021	Ford	Expedition
2022	Ford	Expedition
2023	Ford	Expedition
2018	Lincoln	Navigator
2019	Lincoln	Navigator
2020	Lincoln	Navigator
2021	Lincoln	Navigator
2022	Lincoln	Navigator
2023	Lincoln	Navigator

Browse Affected Vehicles

This recall information is from NHTSA campaign 23V420000. This site is not affiliated with NHTSA. Contact your dealer or call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 for more information.