There are 40 owner-reported body & structure complaints for the 2017 Chrysler Pacificain NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
2017 Chrysler Pacifica Minivan Right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause severe injury if rear corner landed on a foot or a child. It also shattered the glass corner and track behind the door throwing shards of broken sharp pieces over the floor as shown in pics.
Sliding doors open when you open either front door.
The contact owns a 2017 Chrysler Pacifica. The contact stated that upon attempting to open the rear passenger’s side sliding door, the door fell off the track. The door ajar warning light was illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 177,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were exiting the passenger’s side of the vehicle, the passenger’s side sliding door came off track. The sliding door collapsed and was hanging. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 130,000.
Driver side sliding door fell off onto my wife causing window to break and was hanging by just a cable on bottom track.
The auto opening passenger side door was only opening half way and stopping. Aware that there might be a component that prevented proper function we stopped the door by using electric eye and opened the door manually. This worked fine. We were traveling when this issue started. When we returned home I was unloading the van. It opened half way and started to close. I stood in the door to get it to stop closing. When it stopped I took the handle so I could close the Door this action triggered the motor. The door finished opening and fell off. I caught it. I was by myself and had no children with me. I had groceries near by that I used to prop the door. I was then able to assess the situation. There are two small rollers that run under the back window. They are hooked to a hing that folds and unfolds when door opens and closes. When the door malfunctioned the door fell out of the back window track and fell toward me. I am a strong adult and was able to catch the door. It twisted off the bottom too. After trying to get the door back on the body of the car I gave up and called an auto body shop. They were unable to come out at that time the temp was -8 degrees. I looked at the working door on the drivers side. I was able to get the rollers back in the track enough to get the car into the shed. I packed the door with towels and rugs to keep it on the car. The next day the auto body shop staff came out. It took two men to get the rollers back into the track. If they would not have been able to get it on the track I would have had to have it Towed into the dealership. 20 miles away. I am glad I was at home. I am glad I did not have children in the car. I am glad I was able to catch the door. The next morning body shop staff closed the double latched door and push it into the latches without triggering the motor that opened and shut the door. I drove it to the shop, they ran diagnostics. The top and middle roller hinges were broken.
Was at my house and opened my door like normal. Door fell off the rear hinge and stayed connected on the front, but with the door now open. The van won't drive because the parking brake will just keep turning on.
Today I could not get my fuel door to open. This is frequent and I’ve had it replaced once already. Today I in frustration accidentally popped off the door to the fuel tank and had to go to a dealership to even get it open and get fuel. Then I get home and I try to open the sliding door and it fell off. It was still connected on the track on the bottom. I looked it up and this seems to be a frequent complaint not just mine.
The driver’s side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicators where on & it will be brought to Monday 7/11/22 to a Chrysler dealership.
After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam sealer from the factory is painted in color and we had to pay to have our roof resealed due to factory defect. This could be safety related in nature due to exhaust gases from the tail pipe flowing back into the unsealed vehicle.
The rear passenger door opens on its own. Several times I have returned to my car and found the rear door opened. After researching it, this is a know problem by Chrysler and they never recalled the vehicle. Thanks god i did not have my car or any valuables stolen. The link to the forum where hundreds of folks have mentioned this is at https://www.chryslerforum.com/forum/chrysler-voyager-town-country-21/passenger-power-door-opens-while-parked-22516/
This car was bought used in 2020. It had less than 15000 miles on it at that time and was still under original warrantee. I took it to a Chrysler dealership for some minor repairs which they resolved. I informed them that there was a rapid acceleration issue which they couldn't resolve. For the last year it has continued. It only happens at low speeds an is definitely not a pedal issue I recently happened while pulling into a handicap spot and I hit a pole. It was fortunate that it wasn't a crosswalk or some on could have been seriously injured.
MY 2017 CHRYSLER PACIFICA LIMITED PASSENGER SLIDING DOOR FELL OFF TODAY. VAN WAS STATIONARY. MY KIDS OPENED THE DOOR WITH THE AUTOMATIC OPEN BUTTON ON OUTSIDE DOOR HANDLE. THE DOOR OPENED AND THEN THE KIDS GOT IN THE VAN AND PUSHED THE INTERIOR CLOSE BUTTON AND THE DOOR GOT JAMMED. THEN MY WIFE TRIED TO MOVE IT AND COULDN'T GET IT TO OPEN ALL THE WAY OR CLOSE. SHE THEN REALIZED A PART WAS SITTING ON THE GROUND AND HAD FALLEN OFF. THIS IS WHEN I GOT CALLED TO LOOK AT THE VAN. LUCKILY, THE DOOR DIDN'T FALL TO THE GROUND AND INSTEAD FELL OFF ITS TRACK ON THE BOTTOM HINGE THAT POWERS THE DOOR BACK AND FORTH. THE PART THAT FELL OFF IS THE BRACKET TO HOLD THE DOOR UP AND KEEP IT ATTACHED CLOSE TO THE TRACK THAT SITS RIGHT ON THE REAR BOTTOM OF THE SLIDING DOOR OPENING ON THE BODY OF THE VAN. VERY ODD PIECE TO FALL OFF BECAUSE TWO BOLTS HOLD IT ON AND CAN ONLY BE REMOVED BY TAKING THE DOOR TRIM PIECE ALL THE WAY OFF. IT IS IN A HARD TO REACH PLACE THAT A USER ERROR CANNOT LIKELY CAUSE.
THE VAN LOST CONTROL ON ITS OWN AND WOULD NOT ALLOW ME TO BREAK WHATSOEVER, UNTIL I GOT INTO A VERY DANGEROUS ACCIDENT. I WAS TOLD BY FIAT CHRYSLER AUTOMOBILES THAT THERE WAS NOTHING WRONG WITH THE CAR, BUT THERE CERTAINLY WAS SOMETHING WRONG WITH THE BREAKS. THERE WAS NO ISSUE WITH MY DRIVING, NOR WAS THERE ANY ISSUE WITH THE WEATHER. I AM A SEASONED DRIVER OF OVER 20+ YEARS, AND THE WEATHER THE DAY OF THE ACCIDENT WAS COMPLETELY SUNNY AND IT WAS BRIGHT DAYLIGHT OUTSIDE. I WAS DRIVING STRAIGHT AHEAD ON A RESIDENTIAL NEIGHBORHOOD STREET. THIS SHOULD BE LOOKED INTO, ESPECIALLY CONSIDERING THE VAST NUMBER OF SIMILAR COMPLAINTS REGARDING BREAKS AND VEHICLE SAFETY FOR THIS TYPE OF CAR.*DT*JB
THE VAN WAS PARKED AND THE BACK GLASS SHATTERED BY ITSELF. I WAS JUST SITTING IN THE VAN AND BOOM, GLASS SHATTERED.
BUBBLING OF PAINT ON THE FRONT EDGE OF HOOD - ENTIRE WIDTH OF HOOD. APPEARS LIKE IT IS RUSTING UNDERNEATH THE PAINT.
POPPING / CREAKING NOISE COMING FROM LEFT AND RIGHT B-PILLARS WHEN VEHICLE ACCELERATES FROM A STOP. POSSIBLE BODY FLEXING NOISE.
PASSENGER LEFT DOOR HAS SEVERE GRINDING SOUND, ALSO FAILS TO CLOSE SOMETIMES. RIGHT HAND PASSENGER DOOR HINGE WAS REPLACED IN SEPTEMBER 2019
TRANSMISSIONS JERKS HARD WHEN YOU GO FROM A LOW SPEED TO A HIGHER SPEED. PLUS IT WON'T RESPND WHEN YOU PRESS ON THE GAS. TRIED CROSSING AN INTERSECTION AND GOT STUCK IN THE MIDDLE FOR A FEW SECONDS WITH CARA COMING AT ME BECAUSE IT WOULD NOT GO. WAS PRESSING ON THE GAS BUT NO RESPONSE. NOW THE PAINT IS AL BUBBLING UP AROUND THE EDGE OF MY HOOD. THE TRANSMISSION ISSUES HAS BEEN GOING ON SINCE I GOT THE CAR. CHRYSLER WILL DO NOTHING. THE PAINT STARTED A COUPLE MONTHS AGO.
I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?
Showing 1–20 of 40 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026