2017 Chrysler Pacifica Visibility & Wipers Problems

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING TOWARDS THE SUN, THE CONTACT ATTEMPTED TO LOWER THE SUN VISOR; HOWEVER, THE SUPPORT SCREW FOR THE SUN VISOR BECAME LOOSE AND DISLODGED. THE CONTACT STATED THAT HIS VISION BECAME OBSTRUCTED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP RAM (LOCATED AT 2875 MALL HILL DR, LAKELAND, FL 33810, (863) 687-2501) WHERE IT WAS DIAGNOSED THAT THE SCREW HOLE WAS STRIPPED, WHICH CAUSED THE FAILURE. A NEW VISOR SCREW WAS INSTALLED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.

THE SUNROOF EXPLODED BY ITSELF DRIVING ON THE HIGHWAY.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE MOON ROOF EXPLODED. THE CONTACT STATED THAT THE GLASS SHATTERED ONTO THE MOONROOF COVER, AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 20,000.

THE WINDSHIELD WIPERS CAN'T KEEP UP WITH THE RAIN! YOU ARE GOING TO ASK FOR A SPECIFIC DATE BUT IT'S BEEN SINCE THE BEGINNING.