2018 Ram 2500 Brakes Problems

No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.

The contact owns a 2018 Ram 2500. The contact stated that while attempting to tow a trailer, the electronic braking system became inoperable with the ABS, ESC, and EBS warning lights illuminated. The contact stated that the electric braking system failed to function properly while towing, preventing the trailer brakes from operating as needed. Additionally, the cruise control feature was inoperable. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts for the recall repair were not yet available. The vehicle was taken to several dealers but was not diagnosed or repaired. The dealers confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,121.

I am still waiting on them to complete the recall for a safety issue related to the HBU. The recall number is 24V-896 and has been open for 18 months with no effort to replace the unit.

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed or while starting the vehicle, the ABS and ESC warning lights unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed with HCU failure. The contact stated that the HCU needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available and referred the contact to the NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 107,814.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, traction control system warning light, and other unknown warning lights were intermittently illuminated, causing the cruise control mode to become inoperable. The message to service the electronic braking system was displayed. The vehicle was taken to a local dealer and to several unknown dealers, where the contact was informed that the vehicle could not be repaired because the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 20,000.

abs and traction control not working due to a recall with no parts available causing my truck to not stop correctly the dealership where i got the truck will not do anything about it and just keep telling me there are no parts available and thats there is nothing they can do about it

My vehicle is under an active recall C4B/NHTSA 24V-896. This recall was issued on Nov 27, 2024. According to the manufacturer there is no repair part available as of today Mar9, 2026. That is completely unacceptable. My ABS system has been compromised for 2 years now. I have been driving with an ABS system that has failed and poses a great risk. Since this recall was issued 15 months have gone by. I find it implausible that the manufacturer has not been able to engineer a remedy for this. They are leaving a huge risk on the road. They should not be allowed to let this much time elapse. If they can not come up with a repair then they should be replacing my vehicle. I would like to know what the NHTSA is doing about this situation.

Brakes

See attached document for complaint. I am submitting this complaint regarding an unresolved safety recall on my vehicle and the continued lack of an available remedy. I own a 2018 Ram 2500 affected by Stellantis/FCA Safety Recall C7B (NHTSA 24E-100) involving the ABS hydraulic control unit (HCU). I received the recall notice on or around January 2025. I took my vehicle to Dodge of Tampa Bay and on 2/4/26 they tested the vehicle and confirmed the vehicle requires a ABS HCU replacement charging me 225.97 for the diagnosis. Since then, every time I contact my Ram dealer and Stellantis, I am told that “no remedy is currently available” and that there is no estimated date when parts will be available. My concern is that this is a safety-related defect affecting the braking system, yet the manufacturer has not provided a way to repair the vehicle within a reasonable time. I rely on this truck for daily transportation and the unresolved recall has impacted how and when I can use the vehicle. I am particularly concerned about the risk of reduced braking performance, loss of ABS, or increased stopping distance, especially when towing or driving in adverse conditions. To date, I have taken the following steps: Contacted my dealer on 04 Feb 2025, and was told each time that parts are unavailable and they cannot schedule the repair. Contacted Stellantis customer service multiple time (21, 24, 29 Jan 2025 and received the same answer: there is no remedy and no ETA for parts. I am asking NHTSA to review whether Stellantis is meeting its obligation to provide a free remedy within a reasonable time for this safety defect, and to ensure that owners like me are not left indefinitely with an unfixed brake-related safety issue.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 20 MPH in a snowstorm on icy roads, the contact pressed the brake pedal and the vehicle slid off the road and side swiped into a telephone pole, where it crashed into a ditch and came to a stop. The police were called to the scene, and the vehicle was towed out of a ditch and driven home. No injuries were reported. A police report was filed. The contact indicated that prior to the crash, the ABS and Traction Control warning lights were constantly illuminated due to a failure related to the NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC ). The manufacturer and local dealer were not contacted regarding the crash. The contact and manufacturer were notified regarding the recall. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 92,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure related to the recall; however, the 4WD option was inoperable. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was unavailable. The contact stated that the parts for the recall repair had been unavailable for almost two years. In addition, the vehicle had not been driven since the recall notification was received. The dealer was contacted, and the contact was informed that the parts were not available. The manufacturer was contacted, and the contact was informed that the parts were not available. The contact had not experienced a failure.

The brake system malfunctioned. After applying the brakes, instead of slowly stopping, the truck began to slide. The truck has a factory recall that RAM doesn't have a fix for. Our truck has a light that says our ABS needs servicing. This has been on for several months. We took it to the dealer but they said they can't fix it because RAM doesn't have a fix for it. This is truly unacceptable. Next time it could cause an accident. The traction control light also comes on and goes off.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS and traction control warning lights were illuminated and were no longer operable. The dealer was contacted, and it was confirmed that the parts was not yet available. The contact spoke with another dealer, Mark's Discount Truck & Auto Sales (214 Rockingham Rd, Londonderry, NH 03053); and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue, and it was confirmed that the part was not yet available. The failure mileage was 40,872.

Traction control and ABS are not functioning. This vehicle is not safe to drive.

The contact owns a 2018 Ram 2500. While driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was determined that the hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The mechanic attempted to contact the manufacturer to order parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 49,700.

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH. The braking system had failed, causing the grandson to drive off the road and crash into a ditch. The vehicle was towed out of the ditch and driven home. No injuries were reported, and no police report was filed. Later, the grandson discovered that the front passenger side braking system had overheated and was concerned that the front tire had melted. No further information was available. The manufacturer was notified of the failure. The failure mileage was 153,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. I received this notice will over a year ago. My local dealer, Diehl's keeps saying no parts available. I use this truck on my farm and haul cattle with it. The ABS service light comes on constantly and beeps too. Could you please tell me when parts are available? And, why is it taking so long? Thank you so much for any information you could give me as to when repairs could be made?

I have been in need of a repair for the C4B recall for well over a year. My truck is unsafe to drive. No ABS, no traction control, no cruise control. I also cannot use 4wd with this issue. My truck has been undriveable for this time frame.